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New Oracle support portal a 'fiasco'? [message #430514]

Tue, 10 November 2009 15:37

Frank Naude
Messages: 4596
Registered: April 1998

Senior Member

What do you guys think of the new Flash based Metalink?

"A number of Oracle users are infuriated by reported access and performance issues with the vendor's new My Oracle Support portal, which superseded the long-standing Metalink site on Nov. 6."

Source: http://www.itworld.com/software/84237/users-new-oracle-support-portal-a-fiasco

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Re: New Oracle support portal a 'fiasco'? [message #430516 is a reply to message #430514]

Tue, 10 November 2009 15:44

Mahesh Rajendran
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Registered: March 2002
Location: oracleDocoVille

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It sucks. Big time.

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Re: New Oracle support portal a 'fiasco'? [message #430526 is a reply to message #430514]

Tue, 10 November 2009 18:38

ebrian
Messages: 2794
Registered: April 2006

Senior Member

I concur with Mahesh's sentiments.

As far as I'm concerned, the "new" flash based metalink is a serious regression in functionality. I think they tried to cram as many bells & whistles, widgets and gadgets into one portal as they possibly could.

Oracle really should adhere to the Keep It Simple Stupid (KISS) principle !!!

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Re: New Oracle support portal a 'fiasco'? [message #430554 is a reply to message #430526]

Wed, 11 November 2009 00:51

Michel Cadot
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Registered: March 2007
Location: Saint-Maur, France, https...

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Regards
Michel

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Re: New Oracle support portal a 'fiasco'? [message #430596 is a reply to message #430554]

Wed, 11 November 2009 02:49

ThomasG
Messages: 3212
Registered: April 2005
Location: Heilbronn, Germany

Senior Member

Definitely. It took about 8 minutes to completely load the flash to 100%, and then it just gave me a "connection error".

What it at LEAST shout have done is point to documentation if/what firewall/proxy settings might be needed. I can only connect trough a http proxy from work, so I fear might not ever work from here if they use some special connectivity.

[Updated on: Wed, 11 November 2009 02:49]

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Re: New Oracle support portal a 'fiasco'? [message #430656 is a reply to message #430514]

Wed, 11 November 2009 08:24

joy_division
Messages: 4963
Registered: February 2005
Location: East Coast USA

Senior Member

Same here. Kind of like we say here alot; Stay away from the gui-based tools. It's eye-candy, but has less functionality. I kepy getting errors trying to search for a specific note that Oracle told me to refer to.

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Re: New Oracle support portal a 'fiasco'? [message #430675 is a reply to message #430656]

Wed, 11 November 2009 11:55

Mahesh Rajendran
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Location: oracleDocoVille

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Apparently, we have been clueless!

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Re: New Oracle support portal a 'fiasco'? [message #430677 is a reply to message #430675]

Wed, 11 November 2009 12:02

ThomasG
Messages: 3212
Registered: April 2005
Location: Heilbronn, Germany

Senior Member

Ah! So that is it. Then maybe I should (try to) log a SR that they must at least replace the "Connection Error" error with a "You are clueless. Go away." error.

Just to make it more clear to the customers what the problem is. Laughing

Edit:

Oh, And I just tried to go to the FAQ page that he says explains about the HTML option if you don't have FLASH, and what do I get? The same rotating stuck-at-90% flash page.

I really wonder how people will cope with the "Oh The server room is burning, and we need to resolve some problems fast, but we have to try to install FLASH on 64bit AIX first to get to the Oracle support site"

(Five minutes later, and still stuck on 90%. This is really quite hilarious, but only because I don't have any open problems at the moment. Very Happy

)

[Updated on: Wed, 11 November 2009 12:09]

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Re: New Oracle support portal a 'fiasco'? [message #430680 is a reply to message #430675]

Wed, 11 November 2009 13:01

Michel Cadot
Messages: 68758
Registered: March 2007
Location: Saint-Maur, France, https...

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And here's the answer from Nuno Souto:
http://dbasrus.blogspot.com/2009/11/quite-frankly-warticki-you-should.html

Chris Warticki answered him on his blog today.

Regards
Michel

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Re: New Oracle support portal a 'fiasco'? [message #430682 is a reply to message #430675]

Wed, 11 November 2009 13:35

joy_division
Messages: 4963
Registered: February 2005
Location: East Coast USA

Senior Member

Mahesh Rajendran wrote on Wed, 11 November 2009 12:55

Apparently, we have been clueless!

I haven't been on metalink since the 11/6 reture date, so I tried today. I cannot get on. Hung at 90% just like it is mentioned in the blog. I use Firefox. Who designed this? Microsoft?

MOS = Most Offensive Shit (that's what I got out of it - makes sense).

[Updated on: Wed, 11 November 2009 13:38]

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Re: New Oracle support portal a 'fiasco'? [message #430683 is a reply to message #430682]

Wed, 11 November 2009 13:40

Mahesh Rajendran
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Registered: March 2002
Location: oracleDocoVille

Senior Member
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Same here with Firefox.
Had some luck with Safari. Still, I cannot stand the interface.
Extremely slow, search options are nightmare for a bum like me.

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Re: New Oracle support portal a 'fiasco'? [message #431117 is a reply to message #430683]

Sun, 15 November 2009 04:24

javed.khan
Messages: 340
Registered: November 2006
Location: Banglore

Senior Member

Well i dropped the plan to hit the site... Thanks everyone...for me Orafaq is enough.

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Re: New Oracle support portal a 'fiasco'? [message #431461 is a reply to message #430514]

Tue, 17 November 2009 06:59

Mahesh Rajendran
Messages: 10708
Registered: March 2002
Location: oracleDocoVille

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Seems it is somewhat stable now. Atleast for me with safari.
No luck with firefox and it may be flash plugins and a plethora of other stuff.

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Re: New Oracle support portal a 'fiasco'? [message #432014 is a reply to message #430514]

Fri, 20 November 2009 07:06

tahpush
Messages: 961
Registered: August 2006
Location: Stockholm/Sweden

Senior Member

Agree with previous posters, sucks "bug" time...

Running Firefox without any problems thou.

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