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Can't deinstall oracle; universal installer version conflict [message #330333]

Sun, 29 June 2008 13:27

Meadock
Messages: 8
Registered: June 2008

Junior Member

I had to install this program for an online course I just recently completed. When I tried to uninstall (deinstall), it gave me the following error:

"Some of the components you selected cannot be deinstalled because they were installed useing Oracle Universal Installer version 10.1.0.2.0. Please use Oracle Universal Installer version 10.1.0.2.0 or higher to deinstall these products."

Not sure how this managed to happen. I've looked around quite a bit and haven't found anyone else who seems to be having or had the same problem. Any help would be greatly appreciated. Thanks.

Andrew

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Re: Can't deinstall oracle; universal installer version conflict [message #330340 is a reply to message #330333]

Sun, 29 June 2008 14:11

Michel Cadot
Messages: 68767
Registered: March 2007
Location: Saint-Maur, France, https...

Senior Member
Account Moderator

Just follow the advice:

Quote:

Please use Oracle Universal Installer version 10.1.0.2.0 or higher to deinstall these products.

Or maybe if you detail what you did we can help you more.

Regards
Michel

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Re: Can't deinstall oracle; universal installer version conflict [message #330348 is a reply to message #330340]

Sun, 29 June 2008 16:27

Meadock
Messages: 8
Registered: June 2008

Junior Member

Attached is the txt version of the 2 word documents I downloaded from my online class with instructions on how to install the software I'm trying to uninstall. I followed the instructions exactly. Is it possible that a windows update might have affected the software installation so that the Oracle Universal Installer would have this problem?

Attachment: Installing Oracle 10g database and installing developer suite.txt
(Size: 10.79KB, Downloaded 3473 times)

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Re: Can't deinstall oracle; universal installer version conflict [message #330683 is a reply to message #330348]

Mon, 30 June 2008 15:49

Littlefoot
Messages: 21826
Registered: June 2005
Location: Croatia, Europe

Senior Member
Account Moderator

Although I don't agree with everything that's being said in the attached document (by the way, you could have formatted it before posting), did you read the following as well?

Quote:

... you should de-install all existing Oracle products using the instructions in the document, "Deinstalling Oracle Products."

There MAY be more than one Oracle product on your computer, all of them different versions (basically, the catch is to install them into different Oracle homes (directories)). If that's the case on your computer, did you perhaps try to uninstall Oracle 10g using one of earlier Oracle Universal Installers available on this computer?

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Re: Can't deinstall oracle; universal installer version conflict [message #330703 is a reply to message #330683]

Mon, 30 June 2008 22:00

Meadock
Messages: 8
Registered: June 2008

Junior Member

Hey, figured it out. Turns out I had to use the universal installer for the Oracle Application Suite first. I have a bad memory, so I guess I forgot that it was installed after the database and had to be uninstalled before I could uninstall the database.

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Re: Can't deinstall oracle; universal installer version conflict [message #331813 is a reply to message #330703]

Sat, 05 July 2008 14:07

Meadock
Messages: 8
Registered: June 2008

Junior Member

Alright--turns out I'm having another problem. It has to do with deinstalling Oracle Provider for OLE DB 10.2.0.1.0. The deinstall gets to 99%, runs through a few things, and then hangs on "Enterprise Manage Agent Core 10.2.0.1.0" indefinitely. I tried deinstalling in safe mode and got the same problem. Any ideas? THanks.

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Re: Can't deinstall oracle; universal installer version conflict [message #331814 is a reply to message #331813]

Sat, 05 July 2008 14:14

Littlefoot
Messages: 21826
Registered: June 2005
Location: Croatia, Europe

Senior Member
Account Moderator

In my opinion, these multiple unsuccessful deinstallations are turning your computer into a mess.

Can you afford formatting the hard disk and starting over?

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Re: Can't deinstall oracle; universal installer version conflict [message #331838 is a reply to message #331814]

Sat, 05 July 2008 20:53

Meadock
Messages: 8
Registered: June 2008

Junior Member

Well--computer seems to be running just fine. It's just not being able to get those few extra gigs back from oracle that's undesirable at the moment. If worse comes to worse, a reformat might be good for my computer. But it would be quite the time consuming endeavor... It'd be quite convenient if there was some sort of Oracle removal tool -- that worked Very Happy

Very Happy

It's also a shame that it doesn't show up in Add/Remove programs.

So if there's no other alternative out there I guess that's what I'll be doing tommorrow morning...reformatting.

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Re: Can't deinstall oracle; universal installer version conflict [message #331840 is a reply to message #330333]

Sat, 05 July 2008 21:11

BlackSwan
Messages: 26766
Registered: January 2009
Location: SoCal

Senior Member

How To Uninstall All Oracle Products On A Windows Environment For A Clean Discoverer Installation
Doc ID: Note:74955.1

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Re: Can't deinstall oracle; universal installer version conflict [message #331898 is a reply to message #331840]

Sun, 06 July 2008 09:12

Meadock
Messages: 8
Registered: June 2008

Junior Member

Where do I find Doc ID: Note:74955.1? It isn't like any other deinstallation guide for Oracle I've already read right?

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Re: Can't deinstall oracle; universal installer version conflict [message #331903 is a reply to message #330333]

Sun, 06 July 2008 09:21

BlackSwan
Messages: 26766
Registered: January 2009
Location: SoCal

Senior Member

http://metalink.oracle.com & requires CSI

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Re: Can't deinstall oracle; universal installer version conflict [message #331929 is a reply to message #331903]

Sun, 06 July 2008 12:29

Meadock
Messages: 8
Registered: June 2008

Junior Member

Hmmm--where do I find this CSI?

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Re: Can't deinstall oracle; universal installer version conflict [message #331933 is a reply to message #331929]

Sun, 06 July 2008 13:18

Littlefoot
Messages: 21826
Registered: June 2005
Location: Croatia, Europe

Senior Member
Account Moderator

After licencing your Oracle product, you'll get the Customer Support Identifier (CSI) number. No licence, no CSI.

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Re: Can't deinstall oracle; universal installer version conflict [message #331946 is a reply to message #331933]

Sun, 06 July 2008 20:45

Meadock
Messages: 8
Registered: June 2008

Junior Member

So does the licensing take place after installation of the Oracle products I downloaded off the site for the online course I had to take?

I just don't recall anything about Licensing unless it has something to do with a registration process. I have a bad memory.

[Updated on: Sun, 06 July 2008 20:46]

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Re: Can't deinstall oracle; universal installer version conflict [message #331972 is a reply to message #331946]

Mon, 07 July 2008 01:06

Michel Cadot
Messages: 68767
Registered: March 2007
Location: Saint-Maur, France, https...

Senior Member
Account Moderator

When you downloaded the product you had to click on "Accept License Agreement" normally after reading the "OTN License Agreement" (see http://www.oracle.com/technology/software/products/database/index.html).

You should also have a look at Oracle� Database Licensing Information

Regards
Michel

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