Re: PHONE SUPPORT: No longer possible to get through to PC-Network group at phone support?

In a previous article, gradojev_at_us.oracle.com (Radojevic) says:

> I hear your frustrations... you can help the situation by answering a few
>questions:
>
>What is a reasonable amount of time to wait to speak to an analyst?

If you're paying the phone bill, maybe twenty minutes. If I'm paying the phone bill, less than five.

>Are you against leaving voicemail?

Not at all. I try to leave it as soon as possible.

>Are you against being scheduled for a callback?

No. But I *am* against being scheduled for a callback that never happens.

>What do you do if there are no available slots for a scheduled callback?

Is this a multiple-choice or an essay question?

>What's a reasonable support request?

Talk to me.

>What's an unreasonable support request?

Talk to me.

> g
>
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>% Oracle Networking Support % guru dude, joe SQL*Net, joe SQL*Toes %
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>

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Karla Johnson                       |      Internet: karjohn_at_kincyb.com
S/W Engr., Informax Data Systems    |                  or ab803_at_lafn.org
Los Angeles, California             |   Standard disclaimers, ad nauseam