.NET with ITIL, Application/Production Support experience

From: <benchs3155_at_gmail.com>
Date: Tue, 17 Apr 2018 09:36:44 -0700 (PDT)
Message-ID: <3b62a461-456b-478e-9d2b-0ed57af2fb27_at_googlegroups.com>

Hi,
Hope you doing well,
we do have opening with one of our Client please go through the below Job Description and share profiles to vijay_at_santeksystem.com

Key Skills: SQL Server, .Net, IIS, Sitecore, Linux, Incident and Change process(ITIL), Application/Production Support experience

Title: .NET with ITIL, Application/Production Support experience Location: Philadelphia,PA
Start Date: Immediate
Rate: $40/Hr on C2C  

Job Description:

•         Application Support
•         3 to 4 Years of experience
•         Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible
•         Resolve Incidents within the specified Service Level Agreements/Operational Level Agreements
•         Document troubleshooting steps and service restoration details
•         Create and submit knowledge articles
•         Provide specialized investigation and diagnosis of all Incidents and Service Requests
•         Identify Problems
•         Verify resolution with end-users and resolve assigned Incidents
•         Escalate Major Incidents to the Vendor/Application Manager
•         Escalate Incidents at risk of breaching Service Level Agreement/Operational Level Agreement
•         Escalate unresolved/Build defects/incidents to Tier 3
•         Liaison between IT and external support provider
•         A subject matter expert for a specific service
•         Responsible for planning and coordinating all the activities required to perform, monitor, and report on the process
•         Handle Outage and Triage with RCA post resolution
•         Change

Received on Tue Apr 17 2018 - 18:36:44 CEST