Re: Remedy's Action Request System on NT

Dean Mah wrote:
>
> I was wondering if anyone had managed to get Remedy's ARS working. We
> have installed Remedy's server onto an NT box and are trying to connect
> to Oracle 7.3.2 on an AIX box. The connection between the two worked on
> installation since tablespaces, users, etc. were created in Oracle.
> However, when trying to run the ARS server, it dies with an ORA -12154.
>
> So why does the connection work during install and not during startup?
> Does anyone have a working ar.cfg file for NT or UNIX that I could take
> a look at.
>
> Any help would be greatly appreciated,
> Dean

This question would be much better directed to ARSLIST. Nevertheless:

I do have ARS working with Oracle (on UNIX), have for years. Your problem might be as simple as not having an ORACLE_HOME environment variable set. The Oracle libraries embedded in the arserverd executables expect to find the tnsnames.ora file in $ORACLE_HOME/network/admin. If you don't have ORACLE_HOME set, the arserverd processes can't find it. When running the Remedy install script, an ORACLE_HOME value is set (based on your responses to the prompts) but that is NOT permanently placed in your runtime environment or .profile.

Try that first. BTW, I don't speak NT, just UNIX ;-) ;-) ;-)

--
Bill Meahan  wmeahan_at_ford.com
Ford Motor Company -- Operational Support Tools
Not an official statement of Ford Motor Company or anyone else
except the author.