Re: Metalink Problems

From: Daniel Morgan <damorgan_at_x.washington.edu>
Date: Fri, 09 Apr 2004 18:28:09 -0700
Message-ID: <1081560473.127141@yasure>

Joel Garry wrote:

> Daniel Morgan <damorgan_at_x.washington.edu> wrote in message news:<1081517535.115130_at_yasure>...
>

>>Dusan Bolek wrote:
>>
>>
>>>Daniel Morgan <damorgan_at_x.washington.edu> wrote in message news:<1081488431.805167_at_yasure>...
>>>
>>>
>>>>90+% of all persons going to metalink are doing so for one reason and
>>>>one reason only ... the RDBMS. Why is it so DA..ED hard to find that
>>>>product. It should be at the top of the list ... or there should be
>>>>one link for RDBMS TARs and another for everything else.
>>>
>>>
>>>Exactly! It is very annoying to see again and again how are Oracle
>>>developers diligent in creating of new products while looking for a
>>>cure for my database.
>>>I will also add something to the list, which is quite related to this.
>>>I would strongly appreciate Oracle Applications support to be
>>>separated from technologies. These two areas have almost no overlays
>>>between. I think the Applications could have it's own support page and
>>>do not interfer with the rest of Oracle world.
>>>
>>>--
>>>Dusan Bolek
>>
>>Start down that road and pretty soon someone will suggest that
>>tahiti.oracle.com exist for other Oracle products. And what evil
>>that would be.

>
>
> I think you guys are dancing around an issue, and that is the veracity
> of the statement "90+% of all persons going to metalink are doing so
> for one reason and
>

>>>>one reason only ... the RDBMS."  I don't believe that is true - perhaps 90% of people that post on cdos and post on metalink that is true, but for O support I'm sure it's 90% the other way.  And I would guess that is why it is so heavily loaded on the front end with people who are clueless from our point of view.

>
>
> I'm not so sure the support should be separated, unless you want the
> server support to eventually shrink away - we don't need no dba's,
> right? I would rather they improve the methodology of getting to the
> appropriate answer more quickly and surely. It seems to be devolving.
>
> Personally, I'd like to see stats available splitting out numbers and
> percentages of calls. I'd expect the vast majority is "How to do
> something on a newbie level," which is why so many answers first point
> to the faqs. (Is that any different than here?) I'd expect a small
> minority is "I've proven you have a bug and here's the code, so will
> you please let the developers know?" Somewhere between is "Is it
> supposed to work this way?" with developer-oriented questions easily
> pointed towards asktom, but apps questions need to be dealt with by
> large numbers of functional analysts - which begs the question of the
> line between support and consulting.
>
> jg
> --
> @home.com is bogus.
> http://www.mutato.com/

Perhaps someone from metalink monitoring this forum for Dave, and you know who you are, would be so kind as to give us some statistics as to the percentage of metalink requests by product category.

Thanks.

-- 
Daniel Morgan
http://www.outreach.washington.edu/ext/certificates/oad/oad_crs.asp
http://www.outreach.washington.edu/ext/certificates/aoa/aoa_crs.asp
damorgan_at_x.washington.edu
(replace 'x' with a 'u' to reply)

Received on Fri Apr 09 2004 - 20:28:09 CDT