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Re: Metalink Problems

From: JEDIDIAH <jedi_at_nomad.mishnet>
Date: 19 Apr 2004 17:19:24 -0400
Message-ID: <>

On 2004-04-10, Daniel Morgan <> wrote:
> Joel Garry wrote:
>> Daniel Morgan <> wrote in message news:<1081517535.115130_at_yasure>...
>>>Dusan Bolek wrote:
>>>>Daniel Morgan <> wrote in message news:<1081488431.805167_at_yasure>...

>> I think you guys are dancing around an issue, and that is the veracity
>> of the statement "90+% of all persons going to metalink are doing so
>> for one reason and
>>>>>one reason only ... the RDBMS." I don't believe that is true - perhaps 90% of people that post on cdos and post on metalink that is true, but for O support I'm sure it's 90% the other way. And I would guess that is why it is so heavily loaded on the front end with people who are clueless from our point of view.
>> I'm not so sure the support should be separated, unless you want the
>> server support to eventually shrink away - we don't need no dba's,
>> right? I would rather they improve the methodology of getting to the
>> appropriate answer more quickly and surely. It seems to be devolving.
>> Personally, I'd like to see stats available splitting out numbers and
>> percentages of calls. I'd expect the vast majority is "How to do
>> something on a newbie level," which is why so many answers first point
>> to the faqs. (Is that any different than here?) I'd expect a small
>> minority is "I've proven you have a bug and here's the code, so will
>> you please let the developers know?" Somewhere between is "Is it
>> supposed to work this way?" with developer-oriented questions easily
>> pointed towards asktom, but apps questions need to be dealt with by
>> large numbers of functional analysts - which begs the question of the
>> line between support and consulting.
>> jg
>> --
>> is bogus.
> Perhaps someone from metalink monitoring this forum for Dave, and you
> know who you are, would be so kind as to give us some statistics as to
> the percentage of metalink requests by product category.
> Thanks.

Even if RDBMS issues aren't 90%, it is certainly in the Top 5. If they merely altered their listboxes to put common, highly popular options at the top they could avoid some of these usability issues.

It's amazing how many PC online gamers live in Afganistan.

The public has a right to free music. It's part of the bargain that
was originally made with musicians and publishers. It's time that the   |||
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are distracting us from the original facts of the situation.

Received on Mon Apr 19 2004 - 16:19:24 CDT

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