Re: Oracle support success story

pagesflames_at_usa.net (Dusan Bolek) wrote in message news:<1e8276d6.0404080044.2d726076_at_posting.google.com>...
> We encountered a bug in 9.2.0.4 last spring, in May '03 we filled iTAR
> (severity:2). Waited, waited, waited ... and now the bug is finally
> "solved", I've got this from Oracle support:
>
> <quote>
> Dear Customer,
>
> The problem is fixed in 10.2
> The BUG is now published; you can monitor the progress on it from now
> on via Metalink.
>
> Thank you,
> Gabriela Stanescu
> Oracle Support Services
> </quote>
>
> Is nice to know that your money on support services were well spend.
> :-) We have to be patient, wait a year till 10G rel2 (10.2) come out,
> then spend a few months testing and just after our bug's second
> birthday, we will get fruits of payed support. :-)

And another year after that, they will have the backport to 9 done, but won't release it because 9 will be finalized. :-)

Searching for 10.2 in the bug database does give some interesting insight into things that have gone wrong. I particularly like http://metalink.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=BUG&p_id=440317 both for how long it has existed and what it implies about recent postings here regarding serializable and being stuck at particular versions. Not to mention bugs not actually being fixed.

jg

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