Re: RAC alternatives: do you have suggestions? (HELP!)

Andreas Plesner Jacobsen <apj_at_daarligstil.dk> wrote in message news:<slrnc594u5.iu.apj_at_slartibartfast.nerd.dk>...
> On 2004-03-14, Paul Drake <drak0nian_at_yahoo.com> wrote:
>
> Hi Paul,
>
> > If you were not happy with Oracle Support's response on your issues,
> > you were entitled to escalate the issues, provided that you were
> > meeting their criteria for working with them.
>
> Are these escalation criteria documented anywhere?

http://metalink.oracle.com/metalink/plsql/showdoc?db=NOT&id=199389.1

http://metalink.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=166650.1

jg

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