Re: Oracle Support Experiences

From: Niall Litchfield <n-litchfield_at_audit-commission.gov.uk>
Date: Mon, 11 Mar 2002 15:35:03 -0000
Message-ID: <3c8cceb5$0$230$ed9e5944@reading.news.pipex.net>

"Hemant K Chitale" <hkchital_nospam_at_singnet_nospam.com.sg> wrote in message news:a6ig15$b2l$1_at_coco.singnet.com.sg...
>
> Yes, generally the level of support when you log an iTAR
> isn't impressive. Occassionally I do get surprised and find
> a quite competent analyst at the other end ---- but it is
> like playing the lottery and you can't afford to say to your
> boss "oh ... I'll just log a TAR and hope a good Analyst
> picks it up this time" when you hit a critical issue.
<snip>

> [e.g. Niall's problem is immediately visible in the
> list above -- Note 148894.1]

Indeed, and thanks for the heads up on useful configuration options. I still find it somewhat disturbing given that my issue was listed as a 'serious server issue' the analyst couldn't find the report, or considered it irrelevant to the alert.log which was sent in with the tar.

--
Niall Litchfield
Oracle DBA
Audit Commission UK
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Received on Mon Mar 11 2002 - 09:35:03 CST