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Home -> Community -> Usenet -> c.d.o.server -> Re: Oracle Support Experiences
Yes, generally the level of support when you log an iTAR isn't impressive. Occassionally I do get surprised and find a quite competent analyst at the other end ---- but it is like playing the lottery and you can't afford to say to your boss "oh ... I'll just log a TAR and hope a good Analyst picks it up this time" when you hit a critical issue.
On the other hand, however, the number of technical notes and details available is quite high --- a careful search can quite well yield you the result [but it's not so easy when you are under pressure].
A suggestion:
"Personalise" your profile to include the "Product Lifecycle"
Headlines section to be displayed at every login. Under "Lifecycle"
settings include "Product Availablity" for at least "Oracle Server"
and at least your major platform (Tru64, Solaris, AIX, HPUX
whatever) if not "All Platforms". Also you MUST include "Product
Alerts" for "Oracle Server" for "All Platforms" and Desupport
Notices for "Oracle Server" for "All Platforms". Set your
preferences to email you the Headlines every week or 14 days.
My "Headlines" section includes "1. News & Notes",
"2. Product Lifecycle" and "3. TAR".
You would find that the LifeCycle Headlines now include
alerts like [the current set of 5 which are automatically shown
to me whenever I login].
ALERT: Oracle9i (9.0.1) Support Status and Alerts 11-MAR-2002 U
ALERT: Oracle8i Release 3 (8.1.7) Support Status and Alerts 11-MAR-2002 U
ALTER DATABASE CHECK DATAFILES does not work 08-MAR-2002 U
ALERT: Import with invalid TOUSER Clause can Drop Tables 08-MAR-2002 U
ALERT: "CONNECT INTERNAL" Syntax to be DeSupported 07-MAR-2002 U
The "Support Status and Alerts" alert is quite useful -- it has a
collection of links on PatchSets, Release-specific alerts and
"serious server issues".
e.g. the current 8.1.7 "Support Status and Alerts" list is :
Support Status and Alerts for Oracle8i Release 3 (8.1.7.X)
This note contains a list of the main issues affecting RDBMS release/s
8.1.7.X. 8.1.7 is also known as "Oracle8i Release 3" and is the terminal
Oracle8i release. The first part of this note gives generic information -
platform specific issues and differences can be found in the Platform
Specific Addenda section at the end of the note. For other Server versions
see <Note:161818.1>.
"*" against a line means the information is NEW since the last update.
Base Release Information
Information in this section is relevant for the 8.1.7.0 Base Release and for
all Patch Sets which may be applied on top of 8.1.7.
Support Status
Details of 8.1.7 desupport dates <Note:148054.1>
Readme
Oracle 8.1.7 README as shipped with 8.1.7.0 <Note:120608.1>
Upgrade Information / Alerts
Important checks before upgrading to 8.1.7 <Note:96117.1>
Set _SYSTEM_TRIG_ENABLED=FALSE before upgrading <Note:149948.1>
Steps for MIGRATING from Oracle7 to Oracle8i <Note:76460.1>
Warning: NLS_DATE_FORMAT default values have changed <Note:93924.1>
Running CATALOG invalidates Queues (AQ) <Note:151613.1>
Notification of Changes in Future Releases Advance warning of planned changes to support for the EURO
beginning in Oracle9i Release 2 <Note:152935.1>
Advance warning of NCHAR issues with Oracle8i to 9i <Note:140014.1>
Advance notification of CONNECT INTERNAL desupport <Note:50508.1>
Advance notification of Server Manager desupport <Note:74943.1>
Patch Sets
XML scripts need to be run to complete upgrade <Note:165463.1> Crash / Dump possible in kqr* under heavy load <Bug:1951929>8.1.7.1B Patch set with Java & interMedia fixes.
8171 may not Startup / not allow lots of SESSIONS <Note:153041.1> Missing Upgrade Instructions for interMedia Text <Note:144947.1> 8171 Patch Set causes Oracle Label Security errors <Note:148384.1> 8171 Patch Set Install can cause iAS to Fail <Note:143368.1>8.1.7.1 Patch set without Java & interMedia fixes.
8171 may not Startup / not allow lots of SESSIONS <Note:153041.1> 8171 Patch Set causes Oracle Label Security errors <Note:148384.1> 8171 Patch Set Install can cause iAS to Fail <Note:143368.1> 8.1.7.0 Oracle8i Release 3 Base Release. 8170 Install Problem due to Multiple CD's <Note:120801.1>
Alerts
The alerts listed here are those which affect Oracle 8.1.7.X releases.
Entries in bold affect the current patch set (8.1.7.3).
Serious Server Issues:
Miscellaneous:
Warning: UNLIMITED Extents / TEMPORARY tablespaces <Note:50380.1>
Listener Vulnerability Issues <Note:151318.1>
Platform Specific Addenda
8.1.7.3 <Bug:2189751> ReadMe Patch Set includes the fix for <Bug:2220356> 8.1.7.2.0 There are no plans to release 8.1.7.2 on Alpha VMS 8.1.7.1.0B <Bug:1746764> ReadMe
8.1.7.3 <Bug:2189751> ReadMe 8.1.7.2.1 <Bug:1909158> ReadMe 8.1.7.2.0 Obsoleted. See <Note:153172.1> 8.1.7.1.0B <Bug:1746764> ReadMe 8.1.7.1.0 <Bug:1650103> ReadMe
8.1.7.3 <Bug:2189751> ReadMe 8.1.7.2.1 <Bug:1909158> ReadMe 8.1.7.2.0 Obsoleted. See <Note:153172.1> 8.1.7.1.0B <Bug:1746764> ReadMe 8.1.7.1.0 <Bug:1650103> ReadMe
8.1.7.3 <Bug:2189751> ReadMe 8.1.7.2.1 <Bug:1909158> ReadMe 8.1.7.2.0 Obsoleted. See <Note:153172.1> 8.1.7.1.0B <Bug:1746764> ReadMe 8.1.7.1.0 <Bug:1650103> ReadMe
8.1.7.3 <Bug:2189751> ReadMe 8.1.7.2.0 <Bug:1882450> ReadMe 8.1.7.1.0B <Bug:1746764> ReadMe 8.1.7.1.0 <Bug:1650103> ReadMe
8.1.7.3 <Bug:2189751> ReadMe 8.1.7.2.0 <Bug:1882450> ReadMe 8.1.7.1.0B <Bug:1746764> ReadMe 8.1.7.1.0 <Bug:1650103> ReadMe
8.1.7.3 <Bug:2189751> ReadMe Patch Set includes the fix for <Bug:2220356> 8.1.7.2.0 <Bug:1882450> ReadMe 8.1.7.1.0 <Bug:1650103> ReadMe
8.1.7.X » Loop in OSDI database address space possible. See <Note:174378.1> 8.1.7.3 <Bug:2189751> ReadMe Patch Set includes the fix for <Bug:2220356> 8.1.7.2.0 <Bug:1882450> ReadMe
8.1.7.X » Install problems on Red Hat Linux 7.1 <Note:159994.1> 8.1.7.3 <Bug:2189751> ReadMe 8.1.7.2.0 <Bug:1882450> ReadMe 8.1.7.1.0B <Bug:1746764> ReadMe 8.1.7.1.0 <Bug:1650103> ReadMe
8.1.7.3 There are no plans to release 8.1.7.3 on Intel Solaris 8.1.7.2.1 <Bug:1909158> ReadMe 8.1.7.2.0 Obsoleted. See <Note:153172.1> 8.1.7.1.0B <Bug:1746764> ReadMe 8.1.7.1.0 <Bug:1650103> ReadMe
8.1.7.3 <Bug:2189751> ReadMe 8.1.7.2.0 <Bug:1882450> ReadMe 8.1.7.1.0B <Bug:1746764> ReadMe 8.1.7.1.0 <Bug:1650103> ReadMe
8.X » Server Patches on Microsoft Platforms <Note:161549.1> 8.1.7.3 <Bug:2189751> ReadMe 8.1.7.2.0 <Bug:1882450> ReadMe Patch Set can cause Oracle EnterpriseManager errors <Note:155437.1>
[e.g. Niall's problem is immediately visible in the list above -- Note 148894.1]
Another useful area is the "Top Tech Docs" Keep visiting it frequently. Articles are quite well categorised there.
A third suggestion is to view "Desupport Notices" and "Alerts" from the "Product Lifecyle" Tab
Remove the "_nospam" from my email-ID and domain name hkchital_nospam_at_singnet_nospam.com.sg
Hemant K Chitale
http://hkchital.tripod.com
"Niall Litchfield" <n-litchfield_at_audit-commission.gov.uk> wrote in message
news:3c8c7afd$0$8511$ed9e5944_at_reading.news.pipex.net...
> What are peoples experiences of Oracle support like? The reason I ask is
> that whilst I have had a number of good experiences over the years the
last
> two calls I have logged have not been quite up to the standard I'd expect.
>
>
>
>Received on Mon Mar 11 2002 - 08:47:20 CST
> ******************************************
> >
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