Re: Oracle questions

Over the past six months or so the quality of Oracle support has trended down. Part of this seems to be due to their pushing everything out to Metalink, without ramping up the Metalink staff. And possibly some is by design. For example if you file a TAR over the net and an analyst gives you an answer, he can mark the issue closed. If his answer is wrong or incomplete you have to start a whole new TAR. Oracle has not cut the price of support during this period, just its quality.

Van

<ashish25_at_my-deja.com> wrote in message news:8v11f2$hhm$1_at_nnrp1.deja.com...
> Hi David,
> I am not an access developer but an Oracle DBA with around 5 years
> of experience.Nowdays I am noticing the quality of support has really
> gone bad.Oracle support wasn't able to pinpoint any resolution to
> around any problems I encountered in last 5 months or so.First my
> platform was HP 10.2 with Oracle 8.0.5 and now LINUX with Oracle 8i.Are
> you feeling the same way??
> I find Deja to be much better at problem resolution with
> you,Howard,Jonathan,Steve,Sybrand in the lead.I really respect you guys
> for taking so much pains.
> Thanks,
> Ashish
> In article <8v10tt$h4g$1_at_nnrp1.deja.com>,
> David Fitzjarrell <oratune_at_aol.com> wrote:
> > In our last gripping episode "Mystery" <u> wrote:
> > > Ok
> > >
> > > If Oracle is so great why?
> > >
> > > Is it so expensive
> > > Is it not SQL92
> > > Does the ridiculous documentation come in useless HTML format
> > > Are the manuals so bad
> > > Are the tools so bad they crash on every platform (not a good sign
 for a
> > > software product)
> > > Is it just so dam arrogant?
> > >
> > > Answers on a post card to Mr Big Salary, Oracle House.
> > >
> > >
> >
> > Apparently an Access developer...
> >
> > --
> > David Fitzjarrell
> > Oracle Certified DBA
> >
> > Sent via Deja.com http://www.deja.com/
> > Before you buy.
> >

>
>