Re: SQL Server 7/2000 vs Oracle 8i

Just wanted to second your opinion on the staff at Oracle Support. The teams I've worked with have not only been technically competent, but were 100% committed to resolving the problem.

This isn't to say that there aren't good people at Microsoft, but it takes longer to get through to them, and you have to wade through ranks of people who are little more than attendants answering the phone.

--
Michael D. Long
http://extremedna.homestead.com


<tandym_at_hotmail.com> wrote in message news:8pbgmj$h3n$1_at_nnrp1.deja.com...


>

> TO get the same amount of [Microsoft] support as a Premium Support

> Package for Oracle, the cost was... I think my company paid something

> like $25,000 or was it $250,000?  And for Oracle - it was only $4996

> for 24 x 7 unlimited calls.  SIGNIFICANT difference if you ask me.

>

> And any microsoft tech i have ever talked to is about as good as the

> worst of the oracle support reps.  And the oracle reps who are better

> than that can be very very good.  You may only call MS Support 3 - 6

> times a year - but that's perhaps because you already know more than

> any of their help desk people... that seems to be the case with me.

> Anyhow, we are talking about entry-level administrators and users here -

>  not veterans.  They will be using support A LOT.