Re: Metalink - anyone still work there?! Anybody else given horrible service?

A hint...

Go thru metalink to set up the TAR, it will assign a TAR#... Immediately ( that is 1 hour later, or so) call your support line and use the TAR# to get routed to the SE handling it...

buckeye714 <buckeye234NObuSPAM_at_zdnetmail.com.invalid> wrote:

>Speaking of Metalink, one of our programmers called Oracle
>Support for help the other day. They told him they would take
>his information and create a MetaLink TAR. They told him he
>could not speak directly to a support person when he called in
>anymore. They said all support was going through MetaLink
>know.(Maybe this is why they have been so busy)
>Our lead DBA called our sales rep and complained loudly, after
>three working days she has not been able to deny that all support
>issues will go through MetaLink now.
>
>Has anybody else heard this?? Anybody else see a problem if this
>is true?
>
>Later ...
>Patrick
>
>
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Received on Mon Jul 24 2000 - 00:00:00 CDT