Re: Metalink - anyone still work there?! Anybody else given horrible service?

Assuming that your Metalink account isn't so screwed up that you can't create a TAR because you're listed as having no products. After posting my initial message and sending a 12th email to Metalink, I received an acknowledgement within 1 hour. Moral of the story: you have to scream very loudly in a public spot to get the support that you've paid for.

I really enjoy working with Oracle products and I think that they are the best around and I had been happy with the support - until about a month ago. Don't know what happened...

Greg

TurkBear <johng_at_mm.com> wrote in message news:397cace4.27399548_at_news...
>
> A hint...
>
> Go thru metalink to set up the TAR, it will assign a TAR#...
> Immediately ( that is 1 hour later, or so) call your support line and use
 the
> TAR# to get routed to the SE handling it...
>
>
> buckeye714 <buckeye234NObuSPAM_at_zdnetmail.com.invalid> wrote:
>
> >Speaking of Metalink, one of our programmers called Oracle
> >Support for help the other day. They told him they would take
> >his information and create a MetaLink TAR. They told him he
> >could not speak directly to a support person when he called in
> >anymore. They said all support was going through MetaLink
> >know.(Maybe this is why they have been so busy)
> >Our lead DBA called our sales rep and complained loudly, after
> >three working days she has not been able to deny that all support
> >issues will go through MetaLink now.
> >
> >Has anybody else heard this?? Anybody else see a problem if this
> >is true?
> >
> >Later ...
> >Patrick
> >
> >
> >-----------------------------------------------------------
> >
> >Got questions? Get answers over the phone at Keen.com.
> >Up to 100 minutes free!
> >http://www.keen.com
>
Received on Mon Jul 24 2000 - 00:00:00 CDT