Re: Oracle vs. Sybase

"Michael Hogan" <mhogan_at_iol.ie> wrote:

>Hi
>
>Oracle Worldwide Support is much better now than in recent years.
>However I find Sybase support good locally (Ireland), but there is no
>weekend or
>after business support, which can be difficult since most support is done
>during
>weekends or after business hours.

Not so. Check with your local sales rep. Sybase has had worldwide 24hour practically since day one of Sybase production releases -- back to 1987. In those days they carried beepers. Now there are engineers in offices around the world every hour of the day. If you call from Ireland over the weekend or in the evening you may get your support from the US or even from Australia but you will be able to get it.

Mike
>
>Oracle will of course provide support 24 hours per day 365 days per year
>depending on your support contract
>
>Mike (Oracle/Sybase DBA)
>
>Todd Boss <boss_at_netcom.com> wrote in article <bossEBq7K5.BrB_at_netcom.com>...
>> In article <33A12C38.36F5_at_acay.com.au>, Nuno Souto <nsouto_at_acay.com.au>
 wrote:
>> >matt wrote:
>> >> I think the financial performance issue is gone for good. System 11 is
>> >> awesome and 11.5 is even more awesome. Sybase' support is cheaper and
>> >> more competent
>> >
>> >You gotta be joking...
>> >
>> >Nuno Souto
>> >nsouto_at_acay.com.au
>>
>> Gee, there's an intelligent addition to this discussion! Thanks for your
>> thoughtful and well-researched response!
>>
>> I've never heard good things about Oracle's support; my former
 organization
>> absolutely hated Oracle b/c of poor tech support dating back to the early
>> 1990s. Discussions i've had with oracle users today indicate that the
>> former abhorrent service structure is much improved today, but still
 lacking
>> when compared to Sybase's tech support infrastructure.
>>
>> todd
>>

Mike Maas 						(510) 658-0487
Masimo Consulting 					2701 Woolsey
specializing in Sybase DBA Issues and Data Recovery 	Berkeley, CA 94705-2606