Re: Oracle Support Getting Worse?
Date: Sun, 10 Mar 2019 16:58:34 -0500
Message-Id: <49C1B5E9-0A8A-4DA7-B299-BC11459E17C2_at_gmail.com>
Update. They just transferred it for the fourth time.
Sent from my iPad
> On Mar 10, 2019, at 12:09, bhavani d <bhavani021_at_gmail.com> wrote:
>
> We had a horrible support for one of the sev1 sr and it was crazy. No matter how many times we escalated the situation didn’t change —-then we escalated to account manager and they are still working on it. They put the sr in work in progress for couple of days and came back asking for alert log which was uploaded on Day 1
>
>> On Sun, Mar 10, 2019 at 1:05 PM Andrew Kerber <andrew.kerber_at_gmail.com> wrote:
>> I believe Oracle support is going seriously down hill.
>> We opened a case (ODA patching) yesterday around 1130. Sev 1, production node down.
>>
>> After 3.5 hours, no response, we called and escalated. They transferred it to someone else, and he asked for more information.
>>
>> Their first suggestion of something to try was this AM at 403. About 15 hours after we opened the SR.
>>
>> I am thinking asking for a refund of our oracle support payments would be appropriate.
>>
>> --
>> Andrew W. Kerber
>>
>> 'If at first you dont succeed, dont take up skydiving.'
> -- > Thanks, > Bhavani Prasad.
-- http://www.freelists.org/webpage/oracle-lReceived on Sun Mar 10 2019 - 22:58:34 CET