Re: Is the AWS support for Oracle enough good?

Hi Juan Carlos,

If you see something not answered on the forums, please let me know, and I'll make sure someone addresses it. If you need to speak to someone on the service team, I can help with that too.

I'm in the belly of the beast, and we're all old Oracle-heads here. We don't want any customer unhappy.

For critical systems, you can see the response times here:

https://aws.amazon.com/premiumsupport/enterprise-support/

Are there any specific questions you need answered right away?

Regards,

Jeremiah

From: "Juan Carlos Reyes Pacheco" <jcdrpllist_at_gmail.com> To: "Oracle Mailing List" <oracle-l_at_freelists.org> Sent: Friday, September 22, 2017 2:09:37 PM Subject: Is the AWS support for Oracle enough good?

I had been moving a database to aws amazon, and I found a lot of questions without answers, I expected something special

A very rpotected databases
and a real good support like asktom

But I see there are some questions not answers more than one year ago. Some people says he had found after long time of research and shared that knowledge.

I got the impression that is not really as good as it seems. And in a emergency you are not going to receive the support as soon as you need, or not enough qualified.

Or I'm wrong and is only my impression?

Thank you :)

--
http://www.freelists.org/webpage/oracle-l