Re: Third party support

From: Oracle List <"Oracle>
Date: Wed, 11 May 2016 18:50:00 -0500
Message-Id: <DFEBAF70-572F-4A2F-97F2-44E86C0B8374_at_yahoo.com>

Can we get back on the original subject, please ....

I want to hear from those who have gone to a third party model for either a partial or full support of their databases. Maintenance support to clarify. Once switching to third party how did they address getting bug-fixes, new patches or new version of s/w, etc.

> On May 11, 2016, at 5:30 PM, Thomas Roach <troach_at_gmail.com> wrote:
> 
> If it's under warranty. Car makers will do voluntary recalls or extend warranties if a defect becomes obvious. Sometimes they get sued and these things becomes part of a settlement. 
> 
> Sent from my iPhone
> 

>> On May 11, 2016, at 3:32 PM, Iggy Fernandez <iggy_fernandez_at_hotmail.com> wrote:
>>
>> If there is a defect in a car, the manufacturer has to fix it for free :-)
>>
>>
>> From: jt2354_at_gmail.com
>> Date: Wed, 11 May 2016 19:10:24 +0000
>> Subject: Re: Third party support
>> To: niall.litchfield_at_gmail.com; fuzzy.graybeard_at_gmail.com
>> CC: oracle-l_at_freelists.org
>>
>> Yes, and if politicians weren't all arts or PPE graduates they'd have recognised this needs regulating like European rules on car maintenance.
>>
>> For a few years bus it's been illegal for a car manufacturer selling in Europe to insist you get your car serviced on their premises as a condition of the warranty.
>>
>> So customers have choice on price, convenience and their own evaluation of quality, to everyone's benefit - except perhaps the former "monopoly" providers of the service.
>>
>> Not many Oracle customers are consumers, but I would have thought very few have the muscle to push back on what can be a poor service from Oracle Support. However once you have bought Oracle if you want ongoing software updates you have to deal with a monopoly support organisation.
>>
>> I admit I can't think of a mechanism that would allow a separate software maintenance charge to be kept reasonable while forcing support organisations within software manufacturers to compete with third party providers on service quality, price or other measures. But I am sure smarter people than me could figure that out.
>>
>> Unfortunately few of those people end up in our Parliaments.
>>
>> Regards
>>
>> JT
>>
>> On Wed, 11 May 2016 at 09:43 Niall Litchfield <niall.litchfield_at_gmail.com> wrote:
>> Hans asks the pertinent question. What is it that you are considering? Most commonly people refer to the annual support *and maintenance* contracts as "support". It's the maintenance part that gives you access to patches etc.
>>
>> On 11 May 2016 05:46, "Hans Forbrich" <fuzzy.graybeard_at_gmail.com> wrote:
>> Please define 'support'.
>>
>> /Hans
>>
>> On 10/05/2016 10:20 PM, Oracle List (Redacted sender sharmakdeep_oracle for DMARC) wrote:
>> Any experiences (good/bad) going from Oracle support to a 3rd party support for your RDBMS's ?
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>>

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Received on Thu May 12 2016 - 01:50:00 CEST