Re: Exadata patching + Oracle support

From: Job Miller <>
Date: Wed, 9 Jan 2013 06:20:03 -0800 (PST)
Message-ID: <>

read the documentation for yourself.

Extreme Support Value

Oracle Platinum Services is a special entitlement available to Oracle Premier Support  customers running certified configurations on Oracle engineered systems. It gives customers  the power to access even more valuable support services under their existing support  agreement without paying extra. In addition to receiving the complete support essentials with  Oracle Premier Support, qualifying Oracle Platinum Services customers also receive:

• 24/7 Oracle remote fault monitoring
• Industry-leading response and restore times
• 5-Minute Fault Notification
• 15-Minute Restoration or Escalation to Development
• 30-Minute Joint Debugging with Development
• Patch deployments four times per year

The scope of that is spelled out in greater detail in another document referenced below:

Patch Deployment: 

Oracle Platinum Services also includes quarterly patching services in  which Oracle applies the Quarterly Full Stack Download Patch (QDP) for Engineered  Systems to covered systems four times per year via the Oracle Advanced Support Gateway.  We work collaboratively with customers to assess, analyze, plan and deploy updates and  patches to mitigate risks and complications. Through this continuous improvement, customers  can experience greater system performance, availability, and security. Frequent updates also enable rapid adoption of Oracle product enhancements, including  powerful new features and functionality that can quickly be put to work for the business. 

To view a list of Certified Platinum Configurations, the programs that will be patched, and the  scope of the remote patching deployment, please visit us online at

 From: "Stephens, Chris" <> To: "''" <> Sent: Wednesday, January 9, 2013 8:57 AM Subject: Exadata patching + Oracle support  

Would anyone care to comment on the fact that Oracle sales folks are saying that Exadata patching is included in the purchase price of Exadata appliances + support vs. the "patch madness" I keep hearing about? Management is under the impression that Oracle would handle all patching if Exadata is brought into the datacenter.  That's what Oracle seems to be claiming but I'm skeptical.


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-- Received on Wed Jan 09 2013 - 15:20:03 CET

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