RE: Obtuse errors at MOS
Date: Fri, 29 Oct 2010 14:06:48 -0500
Message-ID: <FD98CB0EE75EEA438CAF4DA2E6071C4209598ABD5F_at_MAIL.solutionary.com>
I doubt it was a timeout problem. The 1st try took perhaps 15 minutes, but the 2nd try took < 5 minutes. (I've been burned by "data loss" errors on MOS enough times, that I now always copy anything more than a sentence into a text file also.)
-----Original Message-----
From: oracle-l-bounce_at_freelists.org [mailto:oracle-l-bounce_at_freelists.org] On Behalf Of Yong Huang
Sent: Friday, October 29, 2010 1:51 PM
To: jkstill_at_gmail.com
Cc: oracle-l_at_freelists.org
Subject: Re: Obtuse errors at MOS
> because the HTML interface was unable to create an SR
> a few months ago.
> Dunno if they have fixed that.
You can create an SR on supporthtml.oracle.com. The problem is its short timeout, maybe 1 or 2 hours. So if it takes you too long to prepare the SR, you may lose what you typed. The Flash interface has a much longer timeout.
Once I spent time doing something in the browser cookie to see if I can prolong the timeout. I couldn't get it to work. In fact, the timeout may be on the server side. Then it's completely impossible.
Yong Huang
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