Re: Oracle Support Blog

From: Andrew Kerber <andrew.kerber_at_gmail.com>
Date: Thu, 12 Nov 2009 10:35:15 -0600
Message-ID: <ad3aa4c90911120835j54d1b039rb7dca52404f458aa_at_mail.gmail.com>

Not to throw gasoline on a fire, but the first thought that comes to mind for me is 'what took them so long?' They have only been down for 4 days after all...

On Thu, Nov 12, 2009 at 10:18 AM, kathy duret <katpopins21_at_yahoo.com> wrote:

> I can't speak for anyone else but I would say oracle support people are
> really stepping up to the plate.
>
> I have received calls on ALL of my SRs asking what if I needed anything and
> what they could do for me. Also asked if I could get into my SRs ect.
>
> I have also seen better education of some Support and less of them closing
> an issue after they post a Metalink note for you to check over (I hate that
> when they do that).
>
> Not that it is perfect but Oracle Support is better than alot of support on
> alot of other software/hareware I have worked with.
>
> Perfect no...Besides if they were what would we have to complain about?
> Ok - damanagement always is humorous....
>
> Metalink oops Oracle Support... hey I am still calling SR tars........
>
> K
>
> --- On *Thu, 11/12/09, Dba DBA <oracledbaquestions_at_gmail.com>* wrote:
>
>
> From: Dba DBA <oracledbaquestions_at_gmail.com>
> Subject: Re: Oracle Support Blog
> To: "oracle-l" <oracle-l_at_freelists.org>
> Date: Thursday, November 12, 2009, 7:16 AM
>
> They should roll back to the old metalink site until this is resolved.
> They are asking for a lawsuit... if a business loses money due to downtime
> oracle is going to wind up in court.
>
> that being said, I feel sorry for anyone working in support right now.
> Management and development botched this and they have to live at work to
> deal with it.
>
>
>

-- 
Andrew W. Kerber

'If at first you dont succeed, dont take up skydiving.'

--
http://www.freelists.org/webpage/oracle-l

Received on Thu Nov 12 2009 - 10:35:15 CST