Re: Oracle Support Blog

From: Ingrid Voigt <giantpanda_at_gmx.net>
Date: Wed, 11 Nov 2009 12:15:08 +0100
Message-ID: <20091111111508.26810_at_gmx.net>

I didn't have any problems the past few days, but my luck seems to have run out. No access the knowledge base on MOS at all today.

It works in supporthtml, though.

Regards
Ingrid

• Original-Nachricht --------
  > Datum: Wed, 11 Nov 2009 10:39:27 +0000
  > Von: Niall Litchfield <niall.litchfield_at_gmail.com>
  > An: daniel.fink_at_optimaldba.com
  > CC: oracle-l <oracle-l_at_freelists.org>
  > Betreff: Re: Oracle Support Blog
  

> Interestingly, the comment doesn't appear for me but the 'clueless'
> reference has been half retracted.
>
> There is a further update at
> http://blogs.oracle.com/Support/2009/11/my_oracle_support_-_migration.html
> which
> refers to improvements in performance. My experience today is exactly that
> ,
> i.e that MOS is now usable (well at least has the usability that I expect
> of
> this flash interface :( ). I can login and so on.
>
> On Tue, Nov 10, 2009 at 11:10 PM, Daniel Fink
> <daniel.fink_at_optimaldba.com>wrote:
>
> >
> >
> http://blogs.oracle.com/Support/2009/11/classic_metalinknanananahnana.html#comments
> >
> > Just in case the blog owner decides not to approve my response, here it
> > is...
> >
> > I find this to be very disrespectful of your customers, those of us who
> use
> > (or vainly try to use) Oracle Support. The 'transition' is an
> unmitigated
> > disaster and to call us 'clueless', tell us we need (or at least use)
> > therapy and we need to 'get in front of it' is not the way to treat
> > people...to say nothing of the people who's companies provide Oracle
> > revenue.
> >
> > I don't particularly care how many email blasts went out with 'clueless'
> in
> > them. That it went out in 1 customer email or posted 1 time on a web
> site is
> > 1 time too many.
> >
> > MOS is currently unusable for me. I'm glad I don't have any SRs I need
> to
> > open or work, so I am staying far away from it until Oracle World Wide
> > Support can 'get in front of it' and provide their customers with a
> support
> > mechanism that works.
> >
> > Perhaps the lesson here is to not dismiss the 'clueless' or those
> talking
> > to 'therapists'. They may be the ones who are going to tell you what is
> > really going on.
> > --
> > http://www.freelists.org/webpage/oracle-l
> >
> >
> >
>
>
> --
> Niall Litchfield
> Oracle DBA
> http://www.orawin.info

-- 
DSL-Preisknaller: DSL Komplettpakete von GMX schon für 
16,99 Euro mtl.!* Hier klicken: http://portal.gmx.net/de/go/dsl02
--
http://www.freelists.org/webpage/oracle-l

Received on Wed Nov 11 2009 - 05:15:08 CST