Re: Oracle Support Blog
Date: Wed, 11 Nov 2009 12:15:08 +0100
I didn't have any problems the past few days, but my luck seems to have run out. No access the knowledge base on MOS at all today.
It works in supporthtml, though.
- Original-Nachricht --------
> Datum: Wed, 11 Nov 2009 10:39:27 +0000
> Von: Niall Litchfield <niall.litchfield_at_gmail.com>
> An: daniel.fink_at_optimaldba.com
> CC: oracle-l <oracle-l_at_freelists.org>
> Betreff: Re: Oracle Support Blog
> Interestingly, the comment doesn't appear for me but the 'clueless'
> reference has been half retracted.
> There is a further update at
> refers to improvements in performance. My experience today is exactly that
> i.e that MOS is now usable (well at least has the usability that I expect
> this flash interface :( ). I can login and so on.
> On Tue, Nov 10, 2009 at 11:10 PM, Daniel Fink
> > Just in case the blog owner decides not to approve my response, here it
> > is...
> > I find this to be very disrespectful of your customers, those of us who
> > (or vainly try to use) Oracle Support. The 'transition' is an
> > disaster and to call us 'clueless', tell us we need (or at least use)
> > therapy and we need to 'get in front of it' is not the way to treat
> > people...to say nothing of the people who's companies provide Oracle
> > revenue.
> > I don't particularly care how many email blasts went out with 'clueless'
> > them. That it went out in 1 customer email or posted 1 time on a web
> site is
> > 1 time too many.
> > MOS is currently unusable for me. I'm glad I don't have any SRs I need
> > open or work, so I am staying far away from it until Oracle World Wide
> > Support can 'get in front of it' and provide their customers with a
> > mechanism that works.
> > Perhaps the lesson here is to not dismiss the 'clueless' or those
> > to 'therapists'. They may be the ones who are going to tell you what is
> > really going on.
> > --
> > http://www.freelists.org/webpage/oracle-l
> Niall Litchfield
> Oracle DBA
-- DSL-Preisknaller: DSL Komplettpakete von GMX schon für 16,99 Euro mtl.!* Hier klicken: http://portal.gmx.net/de/go/dsl02 -- http://www.freelists.org/webpage/oracle-lReceived on Wed Nov 11 2009 - 05:15:08 CST