RE: Oracle support problems

From: Crisler, Jon <>
Date: Thu, 23 Jul 2009 17:00:03 -0400
Message-ID: <56211FD5795F8346A0719FEBC0DB067504A7B203_at_mds3aex08.USIEXCHANGE.COM>

Go in on Metalink and check your license report for that CSI and see if supports shows up. If you paid for it and it does not show up, this sounds like a fix for your salesperson or Oracle Customer Support line.

-----Original Message-----

[] On Behalf Of Maureen English Sent: Wednesday, July 22, 2009 4:55 PM
To: Oracle L
Subject: Oracle support problems

Has anyone else had a recent problem with their support contract changing unexpectedly?

I'm trying to download cpu patches for 9i databases. We *did* have extended support,
and I was able to download the April cpu patch back in April. I'm currently unable
to download any 9i patches and get a message saying we have only a standard support
contract. In April we had extended support and I'm pretty sure no on forgot to pay
the bills....

  • Maureen


-- Received on Thu Jul 23 2009 - 16:00:03 CDT

Original text of this message