Re: Service chargebacks
Date: Wed, 10 Dec 2008 09:30:57 -0600
There a good paper by Nancy Acree, Jim Howard, and Dan Wohlgemuth at The Boeing Company called "How to communicate and define the value of performance in dollars and cents." This was presented (wow, seven years ago) at the CMG 2001 International Conference.
On Tue, Dec 9, 2008 at 8:43 PM, Michael Schmitt <mschmitt_at_uchicago.edu>wrote:
> Hi List,
> Can anyone recommend any good articles or resources dealing with company
> charge backs for Oracle DBA services? I know the "How many databases per
> DBA" topic has flown around here in the past, and is partly related.
> However, I am trying to look at this more from the team management
> Thanks in advance