Re: Semi-OT: Thoughts on Flash pages in MetaLink?

>> getting old and stuck in my old ways, but I think it's be more difficult

And I apparently be more difficult typing before the holiday... ;)

> Some other concerns:
>
> Searching on document number - I see no way to do that.
> Plug the ML # into the search bar, and you have to guess which document it
> actually is.
> Bug database? How do you search on that?
> I didn't see the advanced search. Maybe it's there and I just did not see
> it.

I do like that the SR display formats the responses for easier viewing, but at the cost of information -- it cuts off one particularly long SR that I've had open since Feb 2008 and hides the helpful SR status numbers.

While playing with the Flash I easily managed to peg a core of my T7250 CPU for at least a minute. And there's some parts of the interface that offer no feedback when it's busy doing something, so the user's not sure if they clicked on a widget or they need to try to click again. There's also some quirks in the layout configuration too, but that's minor.

It's not a bad app overall. I'm just much more pragmatic about interfaces when it comes to critical business functions like Support. I'm not (yet?) to the point of Jakob Nielsen (http://useit.com), but substituting proprietary Flash for standards-based and ubiquitous web design seems to be a step backwards.

Speaking of Dr. Nielsen: http://news.bbc.co.uk/2/hi/technology/6653119.stm

Rich

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