Re: More on Oracle Support

At my last job, I and my co-DBA upgraded a 3-node RAC environment from 10.1.0.3 to 10.1.0.5. What we expected to take around 5 hours took 30 hours and we went through three support analysts around the globe until we reached the one who got us back in business. He was in Australia, I believe. What happened was that there was a non-fatal firewall rule problem that was forgiven in 10.1.0.3, but gave 10.1.0.5 a hairball. We couldn't keep the RAC instances up for more than an hour or so and it wasn't at all clear what was happening. The take home lessons were: 1) Know the various logs and trace files VERY well; 2) Know how to turn up trace in every way possible; and 3) ESCALATE ESCALATE ESCALATE.

Regards,
Mark Strickland
Seattle

On Thu, Apr 3, 2008 at 4:40 PM, William Wagman <wjwagman_at_ucdavis.edu> wrote:

> Greetings,
>
> I find myself again frustrated with Oracle support and I'm looking for
> some feedback. I recently encountered difficulties with CRS functioning
> on a two node cluster running on 32-bit linux with Oracle 10.2.0.3.0 SE.
> I opened an SR with Oracle and ultimately the problem was resolved by
> turning off firewalls and insuring that SELinux was not enabled. I am
> not completely aware of the firewall configurations as those are handled
> by the system administrator. At any rate, when the problems were
> resolved I asked the analyst for some information regarding firewall
> configurations and CRS and he offered that if we have Linux support from
> Oracle he could ask the linux group. He said this was a question re CRS
> pre-requisites. I'm puzzled, I would expect that if these are in fact
> CRS pre-requisites that Oracle should be able to answer them, after all,
> isn't CRS an Oracle product? I'm not sure how to respond or if I am even
> expecting too much from them. Any advice would be greatly appreciated.
>
> Thanks.
>
> Bill Wagman
> Univ. of California at Davis
> IET Campus Data Center
> wjwagman_at_ucdavis.edu
> (530) 754-6208
>
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