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RE: No Oracle Support for 11g yet

From: Robert Freeman <>
Date: Wed, 15 Aug 2007 12:09:07 -0600
Message-ID: <>

Escalate the SR. What sev is it. If it's a 4 you could end up waiting 21 days... :-)

This is when I start getting nasty with support. I have little patience for their lack of support when I sit and recall the cost of our annual support. Yell, scream, and tell them to get a blasted duty manager if they can not get their act in gear.

Sometimes, you have to make them HEAR you... :-) You should see the text in some of the SR's I've done in the past.


Robert G. Freeman
Oracle Consultant/DBA/Author
Principal Engineer/Team Manager
The Church of Jesus Christ of Latter-Day Saints Father of Five, Husband of One,
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Oracle Database 11g New Features Now Available for Pre-sales on! BLOG: Sig V1.2

  -----Original Message-----
[]On Behalf Of Allen, Brandon   Sent: Wednesday, August 15, 2007 10:11 AM   To: Peter McLarty;   Subject: RE: No Oracle Support for 11g yet

  Yes, someone else on the list kindly referred me to that press release yesterday and I passed it on to the support rep for my SR to see if that would convince him to support me. Unfortunately I'm still waiting for a response 21 hours later . . .



  From: Peter McLarty []

  On that same point there is a press release on Oracle's website stating the 11g is GA, time is 5am on the 14th, maybe your SR was just a fraction too early

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-- Received on Wed Aug 15 2007 - 13:09:07 CDT

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