FW: RE: how does oracle support work?

Damn, did= n’t get to the group the first time.      

Pete   

"Con= trolling developers is like herding cats."

Kevin Lon= ey, Oracle DBA Handbook   

"Oh = no, it's not. It's much harder than that!"

Bruce Pih= lamae, long-term Oracle DBA

-----Original Message-----
From: Pete Sharman [mailto:peter.sharman_at_oracle= .com] Sent: Thursday, 20 May 2004 3:50 AM
To: Montgomerie Steve
Cc: Peter Ross Sharman
Subject: RE: RE: how does or= acle support work?   

Well, it was the 24x7 at your desk bit that led = me astray. J   

You’re correct. If it’s not se= v 1, an analyst will work on theTAR during normal work hours, AFAIK.      

Pete   

"Controlling developers is like herding cats."

Kevin Loney, Oracle DBA Handbook   

"Oh no, it's not. It's much harder th= an that!"

Bruce Pihlamae, long-term Oracle DBA   

-----Original Message-----
From: Montgomerie Steve [mailto:steve.montgomerie_at_siemens.com] Sent: Thursday, 20 May 2004 3:36 AM To: 'oracle-l_at_freelists.org' Cc: Peter Ross Sharman
Subject: RE: RE: how does oracle support work?   

Depends where you are and what time you open it,= If for instance you open a

sev 2 on US East Coast it will most likely only = be worked 9-5 EST M-F   

Steve Montgomerie

PeopleSoft/Oracle Administrator      

-----Original Message-----

From: ryan.gaffuri_at_cox.net [mailto:ryan.gaffuri_at_cox.net]

Sent: Wednesday, May 19, 2004 1:35 PM

To: oracle-l_at_freelists.org; oracle-l_at_freelists.o= rg

Cc: Peter Ross Sharman

Subject: Re: RE: how does oracle support work?      

I meant a regular every day tar. Severity level = 2-4. Just curious how the

system works.

>

>From: Pete Sharman <peter.sharman_at_oracle= .com>

>Date: 2004/05/19 Wed PM 01:19:36 EDT=

>To: oracle-l_at_freelists.org
     

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