RE: Recent reports on outages caused by DB2 and 9iRAC issues

From: Orr, Steve <sorr_at_rightnow.com>
Date: Fri, 18 Jul 2003 11:33:27 -0600
Message-Id: <25956.338486@fatcity.com>

I've only made one mistake in my life and that was the time when I thought I was wrong. ;-)

OK, getting serious... I've found it's best to QUICKLY be 100% truthful. If you get crucified for it then it may be that damagement needs to lighten up. Unfortunately the fear of damagement causes wheel spinning work-arounds to compromises of the facts. ;-)

I once inadvertently brought a 24X7 production system down by shutting down a test database that was "managed" by Veritas Cluster Server junk. A hands on type director had added it to the cluster without telling me so when I shut down the test database the cluster stuff tried to fail over and everything came crashing down. I got the blame so it was a real "cluster-f***" because the damager wouldn't accept any responsibility for this episode. Later he decided to change some Unix stuff all on his own and the result was that the system was down quite some time. He as rather cavalier about the outage and danced around the truth. Ultimately his prevarications caught up with him and he was "dismissed" on the spot. "Justice" was served.

-----Original Message-----
From: Rachel Carmichael [mailto:wisernet100_at_yahoo.com] Sent: Friday, July 18, 2003 11:59 AM
To: Multiple recipients of list ORACLE-L Subject: RE: Recent reports on outages caused by DB2 and 9iRAC issues Importance: High

I always admit when I make a mistake. Gives me much more credibility when I say "this time it ISN'T me"

• "Goulet, Dick" <DGoulet_at_vicr.com> wrote:
  > I prefer my bosses attitude on the subject of mistakes:
  >
  > Admit that you did it & then go fix it. We'll crucify you
  later, if
  > we have the time.
  >
  > For some reason, known only to the Devil himself, they never find the
  > time.
  >
  > Dick Goulet
  > Senior Oracle DBA
  > Oracle Certified 8i DBA
  >
  > -----Original Message-----
  > Sent: Friday, July 18, 2003 1:14 PM
  > To: Multiple recipients of list ORACLE-L
  >
  >
  > This reminds of watching the Indy 500 a couple of years ago.
  >
  > One of the drivers managed to spin in turn 4 of the first lap of the
  > race, and subsequently was unable to finish the race.
  >
  > Before continuing, you need to know that when in a corner, one thing
  > you should *never* do is take your foot off of the gas pedal.
  >
  > The resulting weight transfer will greatly reduce the amount of weight
  > on the rear tires, and could easily cause you to spin.
  >
  > Back to the story: The driver was interviewed shortly afterward in
  > the pits, and put the blame squarely on the car. "It was something
  > with the
  > car".
  >
  > Technology in the form of an onboard camera told another story. He
  > let off the gas twice in turn 4. The first time the rear of the car
  > squirmed a bit and he recovered. The second time it sounded like he
  > completely
  > released the accelerator, and the spin came shortly afterwards.
  >
  > He could have been a smart guy too, if he had remembered the camera.
  >
  > Too bad there wasn't a camera on the smart guys at Orbitz, maybe it
  > would tell a different story. ;)
  >
  > None of us are immune to making mistakes, and about the time you
  > start feeling invincible, watch out.
  >
  > Jared
  >
  >
  >
  >
  >
  >
  > "Goulet, Dick" <DGoulet_at_vicr.com>
  > Sent by: ml-errors_at_fatcity.com
  > 07/18/2003 09:44 AM
  > Please respond to ORACLE-L
  >
  >
  > To: Multiple recipients of list ORACLE-L
  > <ORACLE-L_at_fatcity.com>
  > cc:
  > Subject: RE: Recent reports on outages caused by DB2
  > and 9iRAC issues
  >
  >
  > Interesting quote in eWeek. We may all be "smart guys", but how often
  

> do we like to admit to causing a problem.
>
> Dick Goulet
> Senior Oracle DBA
> Oracle Certified 8i DBA
> -----Original Message-----
> Sent: Friday, July 18, 2003 11:55 AM
> To: Multiple recipients of list ORACLE-L
>
>
>
> Reports on "Bugs" in IBM's DB2 which led to "a critical operational
> situation"
> http://theregister.co.uk/content/archive/30095.html
> and

>
http://www.danskebank.com/link/ITreport20030403uk/$file/ITreport20030403 uk.pdf
>
>
> Report on Orbitz blaming an outage on Oracle's 9iRAC [and Orbitz going

> out of 9iRAC]
> http://www.eweek.com/article2/0,3959,1196879,00.asp
> and

>
http://www.computerworld.com/databasetopics/data/software/story/0,10801, 83186,00.html
>
>
>
> Hemant K Chitale
> Oracle 9i Database Administrator Certified Professional
> My personal web site is : http://hkchital.tripod.com
>
> -- Please see the official ORACLE-L FAQ: http://www.orafaq.net --
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> INET: DGoulet_at_vicr.com
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-- 
Author: Rachel Carmichael
  INET: wisernet100_at_yahoo.com

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Received on Fri Jul 18 2003 - 12:33:27 CDT