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Re: OT: Technician having to play politics

From: Rachel Carmichael <>
Date: Sun, 06 Apr 2003 12:13:36 -0800
Message-ID: <>

Dear Technician,

Have you tried talking one on one, outside the office, with the one person who is causing the problems?

Start with the "sandwich/oreo" approach:

begin with a statement that is flattering, something that they will enjoy hearing ("I really thought your ideas on xyz were great")

This ensures that they are in a receptive mood to hear what you next have to say

then continue with statements that address the problem. Each statement should be "I" (I feel, I think, I don't understand) as opposed to "you" (you do this, you don't do that). Do not use the word "but", that has negative connotations. Try not to use the word "not" as well (turn negative statements into positive ones)

statements can be along the lines of "I feel that sometimes we approach problems from different angles and I think that we end up working at cross-purposes. I would like to see us working together more smoothly. What can I do to help make this happen?"

this engages them in the process of better communications.

end with another flattering statement. This ensures that they leave you in a positive mood and don't immediately reject what you have to say.

Ann, filling in for Dear Oracle9i

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Author: Rachel Carmichael

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Received on Sun Apr 06 2003 - 15:13:36 CDT

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