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Home -> Community -> Mailing Lists -> Oracle-L -> RE: GRRRRR OWS
Perhaps because no matter how many courses people attend, they won't learn
how Oracle works without administering it in a real environment for a
prolonged period of time.
No database of previously reported cases can make technicians learn how to troubleshoot -- they must have been in situations where they were forced to find answers by themselves. Even if the helpdesk technician has a flawless memory, and memorized all the cases, he/she still won't be able to treat new cases.
Not everyone can do that, and this is where the good DBAs get separated from the bad ones.
Until such a trial occurs, then you get a mixed bag of technicians.
Patrice Boivin
Systems Analyst (Oracle Certified DBA)
-----Original Message-----
Sent: Thursday, February 20, 2003 7:29 AM
To: Multiple recipients of list ORACLE-L
>> in general since they moved most support to India
>> you get analysts that are more interested in playing
>> the blame game than solving problems.
Being an Indian I am sad to hear this, but I have to admit there's some truth in it. It is difficult to analyze why it should be so, but it tallies with my experience (albeit little) so far.
-----Original Message-----
Sent: Wednesday, February 19, 2003 7:36 PM
To: Multiple recipients of list ORACLE-L
Yes, in general since they moved most support to India, you get analysts that are more interested in playing the blame game than solving problems. Sigh, I miss the Aussies. I sometimes used to wait to submit a TAR until they were on shift just because I got better. faster solutions. I find that I generally know more about what's going on than the new first tier support people.
Allan
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-- Please see the official ORACLE-L FAQ: http://www.orafaq.net -- Author: Boivin, Patrice J INET: BoivinP_at_mar.dfo-mpo.gc.ca Fat City Network Services -- 858-538-5051 http://www.fatcity.com San Diego, California -- Mailing list and web hosting services --------------------------------------------------------------------- To REMOVE yourself from this mailing list, send an E-Mail message to: ListGuru_at_fatcity.com (note EXACT spelling of 'ListGuru') and in the message BODY, include a line containing: UNSUB ORACLE-L (or the name of mailing list you want to be removed from). You may also send the HELP command for other information (like subscribing).Received on Fri Feb 21 2003 - 06:33:46 CST
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