Oracle-L: RE: Oracle Arm Twisting?

From: Rodd Holman <roddholman_at_hotpop.com>
Date: Thu, 15 Aug 2002 06:53:28 -0800
Message-ID: <F001.004B601A.20020815065328@fatcity.com>

OK, I was a bit over generalized. Yes, I know Anita knows her stuff as well as most of the senior level support folks. My frustration is with the rocks that take up the first line handling of TAR's. From my experience with them, the only job requirement is the ability to be present. Respiration and heartbeat may be optional. Once you get past them to someone who can actually work the issue quality improves significantly. It's almost like job interviews and getting past the HR drones.

Rodd

On Wed, 2002-08-14 at 20:13, Rachel Carmichael wrote:

she is. And she does. And she's the one in charge of the RDA project -- the Remote Diagnostic Agent

And from experience, yeah, some people at Oracle Support are less than wonderful. And some (like Anita) are amazing.

As with everything, you win some, you lose some. Depends on who you talk to.

Oh, and it's always possible to get your TAR reassigned. You ask to speak to the duty manager. And keep asking.

The only reason you get stuck with someone who doesn't know what they are doing is because you let yourself get stuck.

"Weaver, Walt" <wweaver_at_rightnow.com> wrote:
> Anybody know if Anita Bardeen is still working for Oracle Support?
>
> --Walt Weaver
> Bozeman, Montana
>
> -----Original Message-----
> Sent: Wednesday, August 14, 2002 10:54 AM
> To: Multiple recipients of list ORACLE-L
>
>
> Yes, Oracle support sucks, and is staffed with morons. However one
> thing
> you get with Oracle support that you cannot get with third party
> support is
> bug fixes and product upgrades. If you want this without a support
> contract, you need to buy new licenses each time you upgrade.
>
> Rodd
>
> On Wed, 2002-08-14 at 11:13, Steven Lembark wrote:
>
> -- Naveen Nahata <naveen_nahata_at_mindtree.com>
>
>
>
> > Now they say, that this can't be done and the product license will
> be
>
> > terminated if we want this. The thing is that Oracle support is
> useless(I
>
> > get more help from this forum :) ), but we still want it, just in
> case.
>
>
>
> Ever heard of "FUD"? That's what Oracle is selling you if
>
> you think their support is that bad: fear of not having
>
> support that you don't want because you think it's bad.
>
>
>
> Q: Does anyone know of any reliable 3rd party support for
>
> Oracle?
>
>
>
> --
>
> Steven Lembark 2930 W. Palmer
>
> Workhorse Computing Chicago, IL 60647
>
> +1 800 762 1582
>
> --
>
> Please see the official ORACLE-L FAQ: http://www.orafaq.com
>
> --
>
> Author: Steven Lembark
>
> INET: lembark_at_wrkhors.com
>
>
>
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    Author: Rachel Carmichael
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-- 
Please see the official ORACLE-L FAQ: http://www.orafaq.com
-- 
Author: Rodd Holman
  INET: roddholman_at_HotPOP.com

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Received on Thu Aug 15 2002 - 09:53:28 CDT