Re: Support RANT

To make it worse, Brian, I had a "production down" issue and Oracle Support STILL make me go through Metalink.

Bill Gentry
DBA
Allina Health System
Minneapolis, MN 55403
612-775-1190
gentry_at_allina.com
----- Original Message -----
To: "Multiple recipients of list ORACLE-L" <ORACLE-L_at_fatcity.com> Sent: Friday, August 31, 2001 12:18 PM

> I haven't called support lately. Probably since there hasn't been a
> need - knock on wood. So I called today.
>
> <RANT>
> So now I understand that I have to go through a routing center? The
> person taking my call said that they *could* log the TAR for me over the
> phone, but that it was really just adding another step to the process,
> and I should have logged it myself. And if they did log the TAR for me,
> an analyst would have to call me back.
>
> Has Oracle support really gone to this? Am I going to have to start
> classifying everything as production-down just to actually speak to
> someone?
>
> All this, just to get a patch for a bug that I apparently do not have
> access to on Metalink.
> </RANT>
>
> I'm so irritated that I could pull my hair out, but I like all 5 that
> are left...
> --
> --------------------------------------
> | Brian McGraw -- Oracle DBA |
> | Central Alabama Oracle Users Group |
> |------------------------------------|
> | mailto:BMcGraw_at_mindspring.com |
> | http://bmcgraw.home.mindspring.com |
> --------------------------------------
>
>
> --
> Please see the official ORACLE-L FAQ: http://www.orafaq.com
> --
> Author: Brian McGraw
> INET: brian.mcgraw_at_infinity-insurance.com
>
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-- 
Please see the official ORACLE-L FAQ: http://www.orafaq.com
-- 
Author: Bill Gentry
  INET: gentry_at_allina.com

Fat City Network Services    -- (858) 538-5051  FAX: (858) 538-5051
San Diego, California        -- Public Internet access / Mailing Lists
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