Support RANT

I haven't called support lately. Probably since there hasn't been a need - knock on wood. So I called today.

<RANT>
So now I understand that I have to go through a routing center? The person taking my call said that they *could* log the TAR for me over the phone, but that it was really just adding another step to the process, and I should have logged it myself. And if they did log the TAR for me, an analyst would have to call me back.

Has Oracle support really gone to this? Am I going to have to start classifying everything as production-down just to actually speak to someone?

All this, just to get a patch for a bug that I apparently do not have access to on Metalink.
</RANT>

I'm so irritated that I could pull my hair out, but I like all 5 that are left...

--
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| Brian McGraw     --     Oracle DBA |

| Central Alabama Oracle Users Group |

|------------------------------------|


| mailto:BMcGraw_at_mindspring.com      |

| http://bmcgraw.home.mindspring.com |

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