X-Received: by 2002:a24:cf87:: with SMTP id y129-v6mr4203988itf.11.1522848940575; Wed, 04 Apr 2018 06:35:40 -0700 (PDT) X-Received: by 2002:a9d:2281:: with SMTP id y1-v6mr1029032ota.14.1522848940465; Wed, 04 Apr 2018 06:35:40 -0700 (PDT) Path: news.netfront.net!goblin2!goblin.stu.neva.ru!ecngs!feeder2.ecngs.de!78.46.240.70.MISMATCH!weretis.net!feeder4.news.weretis.net!news.unit0.net!peer03.am4!peer.am4.highwinds-media.com!peer02.iad!feed-me.highwinds-media.com!news.highwinds-media.com!u184-v6no6281701ita.0!news-out.google.com!15-v6ni1049itg.0!nntp.google.com!k65-v6no4491010ita.0!postnews.google.com!glegroupsg2000goo.googlegroups.com!not-for-mail Newsgroups: comp.databases.oracle.tools Date: Wed, 4 Apr 2018 06:35:40 -0700 (PDT) Complaints-To: groups-abuse@google.com Injection-Info: glegroupsg2000goo.googlegroups.com; posting-host=124.123.66.127; posting-account=SNm_ggoAAAAGVfWg8T3Bl_NYzZrv0O5K NNTP-Posting-Host: 124.123.66.127 User-Agent: G2/1.0 MIME-Version: 1.0 Message-ID: Subject: Application Support - Philadelphia, PA From: benchs3155@gmail.com Injection-Date: Wed, 04 Apr 2018 13:35:40 +0000 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable X-Received-Bytes: 2743 X-Received-Body-CRC: 2124783909 Xref: news.netfront.net comp.databases.oracle.tools:2218 Hi , Hope you good, We do have a opening with one of our Client, please have a look into the be= low Job Description and let me know if you have any good resources please = share profiles to vijay@santeksystem.com / 510-256-5798 Application Support Location: Philadelphia, PA Start Date: Immediate Rate: $40/Hr on C2C need genuine candidates =20 Job Description: =C2=B7 Application Support 3 to 4 Years of experience =C2=B7 Investigate and diagnose Incidents to restore a failed IT Se= rvice as quickly as possible =C2=B7 Resolve Incidents within the specified Service Level Agreeme= nts/Operational Level Agreements =C2=B7 Document troubleshooting steps and service restoration detai= ls =C2=B7 Create and submit knowledge articles =C2=B7 Provide specialized investigation and diagnosis of all Incid= ents and Service Requests =C2=B7 Identify Problems =C2=B7 Verify resolution with end-users and resolve assigned Incide= nts =C2=B7 Escalate Major Incidents to the Vendor/Application Manager =C2=B7 Escalate Incidents at risk of breaching Service Level Agreem= ent/Operational Level Agreement =C2=B7 Escalate unresolved/Build defects/incidents to Tier 3 =C2=B7 Liaison between IT and external support provider =C2=B7 A subject matter expert for a specific service =C2=B7 Responsible for planning and coordinating all the activities= required to perform, monitor, and report on the process =C2=B7 Handle Outage and Triage with RCA post resolution =C2=B7 Change Management