Path: news.cambrium.nl!textnews.cambrium.nl!feeder2.cambriumusenet.nl!feed.tweaknews.nl!postnews.google.com!b5g2000prd.googlegroups.com!not-for-mail From: vsevolod afanassiev Newsgroups: comp.databases.oracle.server Subject: Re: The penny hasn't dropped yet... Date: Wed, 3 Mar 2010 01:15:11 -0800 (PST) Organization: http://groups.google.com Lines: 18 Message-ID: References: <9ecb922c-7348-41fe-8a76-fbc8587ba33e@a16g2000pre.googlegroups.com> <048e5c7b-cd84-4fce-aae4-569f745b8fbb@z10g2000prh.googlegroups.com> NNTP-Posting-Host: 61.88.183.103 Mime-Version: 1.0 Content-Type: text/plain; charset=ISO-8859-1 X-Trace: posting.google.com 1267607711 14975 127.0.0.1 (3 Mar 2010 09:15:11 GMT) X-Complaints-To: groups-abuse@google.com NNTP-Posting-Date: Wed, 3 Mar 2010 09:15:11 +0000 (UTC) Complaints-To: groups-abuse@google.com Injection-Info: b5g2000prd.googlegroups.com; posting-host=61.88.183.103; posting-account=h2bfjgoAAAB8OxqMUJkSqT-KE-FeFQmL User-Agent: G2/1.0 X-HTTP-Via: 1.0 proxy3 (NetCache NetApp/6.0.6) X-HTTP-UserAgent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.648; .NET CLR 3.5.21022; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729),gzip(gfe),gzip(gfe) Xref: news.cambrium.nl I think it depends on the specifics of the case. If to investigate this case Oracle Support needs init.ora parametes or server patch level or similar then this information should be provided in one form or another. For example if I ask Oracle Support to investigate ORA-04031 errors then I would provide them with - init.ora parameters - contents of V$SGASTAT, STATS$SGASTAT - if this is 10g and ASMM is enabled then information from the views that show how memory was resized - ORA-04031 trace files - alert.log So may be they are asking for information that should have been provided from the beginning However if they are using lack of OCM to justify a delay in the investigation when all necessary information has been provided then it is bad.