Re: Maybe we did some good here....

Daniel Morgan wrote:

>
>
> I had a phone call from Dave within hours of trying to reach him. He
> was attentive, concerned, and as you can clearly see ... responsive.
> Oracle could use a lot more employees like him.
>
> Which is in no way intended in minimize the huge contributions made by
> Tom Kyte, Mark Townsend, Peter Shaman and other Oracle employees that
> stop by here and are helpful. Dave does deserve credit in this case as
> he and his team did exactly what we asked them to do ... pay attention
> to our concerns.
>
>

Fair enough. Perhaps the fact that issues were addressed in this newsgroup (and presumably endorsed by several readers - I haven't been very active recently) created greater visibility with the Metalink group at Oracle. I was, after
all, just a lonely field support person trying to make a difference. It just got

frustrating to repeatedly tell my customers "Yes, I've written them with your and my concerns,
but I'm not expecting a response. Let's talk about ways to work around these issues, okay?"

Now that I've been using Metalink and OSS as a paying customer instead of as an employee, I must say that I'm generally pleased. The analysts I've talked to are generally well-informed but sometimes too pushy to reduce the number of open TARs to an unnaturally low level. I've never been happy with the often severely outdated and poorly written technical notes, and I'd love to see that addressed sometime. But we'll see, won't we?

Bye,
Tom G Received on Wed May 05 2004 - 10:12:20 CDT