Re: Interesting info about Oracle

I also experienced the round-the-clock support assistance on a down production system on another problem back in 1998 .

Anyway, the main reason I mentioned the more recent experience below was the timing of the entry of the iTAR and then a call on my cell phone from an Oracle analyst.

I entered the iTAR ... providing supervisor contact numbers for a down production system category. Made a quick call which took 1 minute. While walking down the hall to the Sysadmin's office, my cell phone went off with the call from Oracle. I was shocked that I got the call that quick!

The time from entry of the iTAR to the time of a call was like 2 to 3 minutes.

I don't see how you could get much quicker than that .

-- 

"Jim Kennedy" <kennedy-down_with_spammers_at_attbi.com> wrote in message
news:QUwJa.110236$YZ2.279051_at_rwcrnsc53...


> I have to echo Burton's experience with Oracle.  At one point I worked for

a


> small start up.  We used Oracle in our application and we were

encountering


> a serious bug. (crashed the server randomly)  If we did not fix the defect

> then we were out of business.  I worked with Oracle support round the

clock


> and around the world.  They were nothing if not professional and helpful.

> It was a complex problem but we were able to find that it was in the RDBMS

> code.  Also they went to great lengths to assist in narrowing the problem

> down so they could reproduce it.  They even loaded our system at their

> support center and were finally able to reproduce the problem.  4 hours

> later I had a patch.  That is service.

>

> Same type of problem with MS.  They went to great lengths to explain to me

> that it was clearly in our code.  I was able to reproduce the problem in

MS


> only applications. (word and excel)  At that point they said it might be

> fixed in the next release. (no bug number, no idea when it would be fixed)

> We switched to another word processing package that didn't leak memory.

>

> Jim

>

> -- 

> Replace part of the email address: kennedy-down_with_spammers_at_attbi.com

> with family.  Remove the negative part, keep the minus sign.  You can

figure


> it out.

> "Burton Peltier" <burttemp1REMOVE_THIS_at_bellsouth.net> wrote in message

> news:E4wJa.42240$T37.39167_at_fe05.atl2.webusenet.com...

> > I HAVE contacted Oracle support MANY times in the past 12 years. BTW ...

I


> > know this number of years doesn't make me (or anyone) an expert on

> anything

> > about Oracle.

> >

> > If you say you have a down production system , you get un-believe-able

> > support, in my opinion.

> >

> > If you say you have a problem with a bug, the response has been

> reasonable,

> > in my opinion.

> >

> > You say you have a tuning problem, they rightly tell you to contact

Oracle


> > Consultants (at an extra cost) because you won't spend the time to tune

> your

> > system and want someone to do it for you.

> >

> > One recent experience... I logged an iTAR saying I had a down production

> > system and had lost all copies of all REDO logs ... hoping someone could

> > pull off a miracle and help me. Of course, they just talked me thru

doing


> a

> > point in time recovery applying all the available archived logs and we

> only

> > lost about an hour of work.

> >

> > Note: Please no one lecture me about REDO mirroring... back then I had 4

> > groups with 2 members each and each member was on a Raid simple mirrored

> > disk separate from the other group member. We had a strange UPS problem

> that

> > cause the "lights" to flicker about 20 times in 10 seconds. Burnt 5 out

of


> > 12 disks in a RAID array (4 for 2 simple mirrors). Since then, I have

> moved

> > the Oracle multi-plex 2nd member to a separate RAID array in the

unlikely


> > (but obviously possible) condition of losing all mirrored multi-plexed

> REDO

> > logs. I am considering adding a 3rd member on a new RAID array we just

> > added.

> >

> > Hmmm... I have no idea, but I wonder how does that free software handle

a


> > situation like this ?

> >

> > Also, isn't Oracle license exactly the way you describe it TODAY. I

think


> > anyone is free to develop/evaluate any Oracle software for free - so, no

> up

> > front license cost.

> >

> > You have to pay for support/license when you want to deploy your

> application

> > using Oracle software ... I call this support costs.  And , you pay for

> > knowledge when you buy a license because with the license, Oracle

support


> > DOES help.

> >

> > -- 

> >

> > "Keith" <nospam_at_nospam.com> wrote in message

> > news:vfd24qpna8pk1f_at_news.supernews.com...

> > >    I am not a sales-person for PGSql. I have been using Oracle for

about


> > > 10 years - since Oracle7. Today it is too costly and dangerous to deal

> > > with Oracle. I am just tired of all the lemmings going out and buying

> > > Oracle and destroying competition and creating a situation that leads

to


> > > another Microsoft-like monopoly. Prices go sky-high, quality goes down

> > > (call support and you will know what I mean) and the company that is

> > > left, rides our collective a*ses and dictates what we can do.

> > >

> > > Paying for software licenses will go the way of button-down shoes.

Pay


> > > for integration, support and knowledge but don't blow money on

> > > seat-licensing.

> > >

> > > Burton Peltier wrote:

> > > > Sounds like you forgot to ask for your change in that deal ... who

in


> > their

> > > > right mind pays $40,000 per cpu ?  Not us and nobody I have ever

> talked

> > to.

> > > >

> > > > One day Oracle (for databases) and Microsoft (uhhh.. too damn much)

> will

> > > > fall from their current market dominance and hopefully (but not

> > necessarily)

> > > > be replaced by better products.

> > > >

> > > > But, free (initial cost only) software will not necessarily be the

> > winner...

> > > > just because the initial cost is free. They will need to make a

better


> > > > product or have better "sales" people .

> > > >

> > > > So far your sales pitch isn't going too far for me either.

> > > >

> > >

> >

> >

> >

>

>