Re: Oh, this is so microsoftish ...

"Tim X" <timx_at_spamto.devnul.com> wrote in message news:873cj3o06g.fsf_at_tiger.rapttech.com.au...

> In the end, I passed the problem onto my supervisor who passed it onto
> the chief IT officer who contacted the company directly and demanded
> support, which we then got. In the above two examples of support, I

Hehehe! Like I said: the end result of
all this is a "direct call" at management level.

Now: has ANYONE at Oracle priced the TRUE COST to the company in terms of long term customer damage of this new fangled "cheap support" policy?

Has ANYONE actually ADDED up how much it will cost the company in lost business in the long term?

Because THAT is a cost, like it or not.
And it MUST be accounted for when making quick and crappy Exel-based cost comparisons...

--
Cheers
Nuno Souto
wizofoz2k_at_yahoo.com.au.nospam