Re: Database Performance Metrics - What to use?

buckeye234 <member13594_at_dbforums.com> wrote:
> What Performance Metrics are generally used to show to non-techincal
> upper management how databases are performance. Using the latest
> buzz-words, I need to provide Key Performance Indicators, in the form of
> somewhat generic graphs, to show how the database group is providing
> quality customer service.

I'm sorry.

It seems to me that if upper management can't tell you what the criteria to use should be, then they have no hope of understanding whatever criteria you device. (So you can just make crap up, they won't know.) :)

> My quandry is what metrics are generic enough across all types of Oracle
> databases (DSS, OLTP, DW, etc) that they provide real indications of
> how the databases are performing. Obviously, uptime is a no brainer.
> After that, my imagination fails me. Using the various Hit Ratios, I
> feel, aren't true indicators.

Do your applications change rapidly to suit changing business needs? If so, some kind of indicator of how long it takes from inception to implementation of a change.

Other than that, resolution time of customer complaints?

> I'm sure other people report on database performance and I am wondering
> what you use. If you can, please let me know your thoughts.

Alas, my thoughts aren't very helpful. They are mostly of the nature "My God! I'm living in a Dilbert cartoon!"

Xho

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