Re: ORACLE SUPPORT SUCKS!!!!!!!!!!!!1

If you will permit a dissenting opinion; your actual results may vary.

I too dislike the "new and improved" service, and some (as in any organization) have a better attitude than others. It's been my experience that, for the most part, I am finding answers to my non-critical questions in the knowledge base -- without the hassle of phone tag. Secondly, I have found that my production-server calls are handled more readily than before. I appreciate their effort to control costs, as I have to weigh how to allocate my limited budget. We talked with Legato about after-hours (gold) support, and were quoted a four-fold increase (on which I passed).

I concur with Robert that their notification method could be more dba-friendly -- I presume that his tars request notification by e-mail rather than phone, etc. I sometimes request a phone callback, and that seems to never happen.

Members of the IOUG may, and should, direct these kinds of problems to the officers' attention; I feel there is some significant clout there that exceeds my individual nasty-grams to Metalink feedback.

"RP" <rpdata_at_cyberus.ca> wrote in message news:3a6b04ae.7589825_at_news...
> my .02
>
> As far as rudeness goes, I haven't experienced much of it... BUT,
> ITARS are total nuissance and waste of time.. I just stay away from
> it... Wonder how much $$$ they've saved?
>
> I keep in touch with a lot of DBA's on a weely basis and they ALL
> wish it would just go away... It sure was a treat when we used to
> actually talk to someone over there...
>
> OH and how about the ITAR email...'your tar has been updated'...OK,
> so here we go, logon to Crapalink, review the tar..OH, they want more
> trace files....their delay tactics just kill me... BTW, why not send
> the update via email in the first place rather then just a message
> saying it's been updated?
>
> Robert
>
>
>
> On Fri, 19 Jan 2001 16:38:18 GMT, oracle_man <rheadric_at_organic.com>
> wrote:
>
> >Oracle support has now become the worst piece of crap in the industry.
> >ITARS are fucked, and the people are now rude.
> >
> >Fuck em! I'll start reviewing different database vendors from here
> >forward.
> >
> >cheers
> >
> >
> >
> >--
> >Rights? You want rights?
> >I'll give you so many rights you'll beg for a left.
> >
> >
> >Sent via Deja.com
> >http://www.deja.com/
>
Received on Mon Jan 22 2001 - 07:59:35 CST