Re: Oracle Support Contract Question

"Rick Morley" <rick.morley_at_morley-data.com> writes:

>Troy Thoele <Troyt_at_uplan.tamu.edu> wrote in article
><331CD7A9.3B0B_at_uplan.tamu.edu>...
>> Recently our annual support agreement (CSI) came up for renewal. I was
>> shocked when I got the quote from Oracle - THREE TIMES WHAT IT WAS FROM
>> THE YEAR BEFORE!!
>>
>> When I called for an explanation, I was told that the guy who handled my
>> contract the last time was no longer with the company and he misquoted
>> the price. I felt like it was a bait and switch scam.
>>
>> Has anyone had a similar experience? We are a very small user (8
 

>I had a similar situation. I had questions about support fees and features
>- I was referred to a 800 # where they were not certain of many things but
>promised to call me back and never did. I think joining the developers
>group would be of more benefit - except people there also are not certain
>of what you get for your fees - and they do not return my calls either.

Whatver you do, dont sign up for Oracle Mercury. I did Oh about SIX MONTHS ago and they have yet to give me a username and password to login. About 3 months ago they admitted that they had a bug in their registration system and they were working on a fix. I have never heard from them since then.

I have left several email messages and have called several times. Nobody calls me back. If I call customer service they log my request and give me a tar, which I now consider equivalent to them laughing at my face.

Atif Khan
aak2_at_ra.msstate.edu Received on Sun Mar 09 1997 - 00:00:00 CST