ut21win.dll gpf with Oracle 1.2 Forms

Hello,

I'm trying to find out if anyone else has experienced this problem and has a recommended fix, or heck, even just some sympathy to offer. My users are getting frustrated and I just can't seem to find a solution.  I searched Metalink but couldn't find anything on this problem.

We are using an application built with an old version of Oracle Developer 2000 (version 1.2). I have several clients all experiencing the same problem since their desktop computers were upgraded to Windows 2000. Users are running a 16 bit application in client/server mode. The forms reside on a Windows NT file server and the database resides on a Sun E450 running Solaris 2.6.

Clients installations consist of Forms Runtime, Reports Runtime, Graphics Runtime, SQL Net Client, SQLPlus, Required Support Files.

The error:
"F45RUN.exe caused a general protection fault in module ut21win.dll." The error will occur multiple times per day, and the users restart their computer after each one.

The circumstances:
Users are in a form (it doesn't matter which form they are using, it occurs in multiple forms) and are generally either in query mode and viewing existing data, or changing data on a sub-form. The error occurs when the OK button is clicked, or sometimes when tabbing between fields.

Attempts to fix:
- Installed a local set of forms, so the only connection being made is
to the database. This had no effect.
- Isolated affected users to their own Cisco switch and monitored the
traffic. Zero collisions and errors. No effect.
- Moved their network cable to a different wall jack. No effect.

• Swapped network cards from 3Com to Linksys. No effect.
• Swapped the whole desktop computer out for a new one. No effect.
• Searched Metalink and found an article saying that Oracle Graphics can conflict with certain speaker drivers which are listed in the system.ini file. Those listings don't exist in the system.ini file.

Any assistance or guidance in solving this problem will be most appreciated.

Thanks,
Kim Received on Fri Jul 27 2001 - 15:11:35 CDT