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Home -> Community -> Usenet -> c.d.o.misc -> Oracle Technical Support
Hi!
I would like some feedback on the price we are paying for Oracle technical support, what level of support do we need, and are there any alternatives.
We purchased Oracle 7 Server with a 20-user license under an Oracle-Govt agreement. We have two annual costs - a "per license" bronze level support item ($150/user), and a "Point of Contact" item ($10K). My understanding is that the former buys us on-going upgrades of the SW, while the latter allows us to open TARS, unlimited calls, etc..
We are a small group, and over 13K/year for support seems high to me. After all, we paid less than 30K for the SW in the first place.
Can I justify this cost to my supervisor?
thanks,
Stephen Clarke Received on Wed Jan 06 1999 - 08:43:59 CST
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