Oracle Technical Support

From: Stephen Clarke <stephen.ctr.clarke_at_faa.dot.gov>
Date: Wed, 06 Jan 1999 09:43:59 -0500
Message-ID: <369376AE.2400EBA0@faa.dot.gov>

Hi!

I would like some feedback on the price we are paying for Oracle technical support, what level of support do we need, and are there any alternatives.

We purchased Oracle 7 Server with a 20-user license under an Oracle-Govt agreement. We have two annual costs - a "per license" bronze level support item ($150/user), and a "Point of Contact" item ($10K). My understanding is that the former buys us on-going upgrades of the SW, while the latter allows us to open TARS, unlimited calls, etc..

We are a small group, and over 13K/year for support seems high to me. After all, we paid less than 30K for the SW in the first place.

Can I justify this cost to my supervisor?

thanks,

Stephen Clarke Received on Wed Jan 06 1999 - 08:43:59 CST