Desperate plea for help

I am in charge of implementing an off-the-shelf ODBC front-end program with Oracle as the backend database. The program intermittenly fails to execute certain tasks and now I might be sandwiched between two vendors neither of whom is willing to take serious responsibility (how typical).

The vendor of the ODBC front-end program claims that the problem is environmental and that the server either "drops or ignores the requests due to packet failures." And although I haven't apporoached Oracle about it, I doubt that they will lift a finger to help me troubleshoot the server's ODBC connectivity issues with an obsecure front-end program from an obsecure vendor (please email me if you want to know more about the program).

As a starter, I have one question: Does the server maintain a log of ODBC requests from clients? If so, where can I find it (Note that I am not an Oracle expert, so please be gentle in your response)

I now find myself at the end of the rope. This vendor does not provide technical support for Oracle, so they tend to place all blame on the backend database whenever elusive problems arise. Your help will be greatly appreciate it.

From Very Frustrated

-----------== Posted via Deja News, The Discussion Network ==---------- http://www.dejanews.com/ Search, Read, Discuss, or Start Your Own Received on Fri Dec 04 1998 - 15:50:55 CST