Return-Path: X-Original-To: oracle-l@orafaq.com Delivered-To: oracle-l@orafaq.com Received: from turing.freelists.org (turing.freelists.org [206.53.239.180]) by malta2546.startdedicated.com (Postfix) with ESMTPS id 9C6801003229FF for ; Wed, 11 Nov 2020 16:27:18 +0100 (CET) Received: from localhost (localhost [127.0.0.1]) by turing.freelists.org (Avenir Technologies Mail Multiplex) with ESMTP id 5442F2964D; Wed, 11 Nov 2020 10:27:16 -0500 (EST) DKIM-Signature: v=1; a=rsa-sha256; c=simple/simple; d=freelists.org; s=turing; t=1605108436; bh=XXWj+JiZG4duzdi3ejNag56UbNSnpQysDpLGWFQEAdY=; h=From:Sender:Sender:From; b=ZF3fsoqouSzCnvkB9czR4sMDqF835RedU05fVEI/Z4rEzWvIX82dRrMHT4OwkQ8CM fHqe227RZ3Lx+eMej1cYlBFWm03qbKLhpJoq+gWCZFOsd3BaGGxgas2sqc+y11Ci3v 5cJYL9SQrzf1HuVgV76Wh10471QAFasBdFljFfdc= X-Virus-Scanned: Debian amavisd-new at turing.freelists.org Received: from turing.freelists.org ([127.0.0.1]) by localhost (turing.freelists.org [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id btsOQDzZNK0m; Wed, 11 Nov 2020 10:27:15 -0500 (EST) Received: from turing.freelists.org (localhost [127.0.0.1]) by turing.freelists.org (Avenir Technologies Mail Multiplex) with ESMTP id BC04E29634; Wed, 11 Nov 2020 10:26:27 -0500 (EST) DKIM-Signature: v=1; a=rsa-sha256; c=simple/simple; d=freelists.org; s=turing; t=1605108431; bh=XXWj+JiZG4duzdi3ejNag56UbNSnpQysDpLGWFQEAdY=; h=From:Sender:Sender:From; b=ta77TMQU6dYPT/W7rfLMKGIiWVOHYmIWkYjDOrjEeyxCaVZuurZ2cNi63cTndPWKd VYkwvCDKzMofwBgYwKkb1fXqCpNih4bcKhv4yNBG7sHkCNKmxNJ3aiNCaeI1icAC4j rQU0uvxZVRI0168iXJaNmLEfmoCuq1FDo5Yz8zZo= Received: with ECARTIS (v1.0.0; list oracle-l); Wed, 11 Nov 2020 10:25:42 -0500 (EST) Received: from localhost (localhost [127.0.0.1]) by turing.freelists.org (Avenir Technologies Mail Multiplex) with ESMTP id 4C4A92960F for ; Wed, 11 Nov 2020 10:25:42 -0500 (EST) Received: from turing.freelists.org ([127.0.0.1]) by localhost (turing.freelists.org [127.0.0.1]) (amavisd-new, port 10024) with ESMTP id 3DopDR0fFo2M for ; Wed, 11 Nov 2020 10:25:42 -0500 (EST) Received: from UHIL19PA38.eemsg.mail.mil (UHIL19PA38.eemsg.mail.mil [214.24.21.197]) (using TLSv1.2 with cipher ECDHE-RSA-AES256-GCM-SHA384 (256/256 bits)) (No client certificate requested) by turing.freelists.org (Avenir Technologies Mail Multiplex) with ESMTPS id D1F1D295A9 for ; Wed, 11 Nov 2020 10:25:41 -0500 (EST) X-EEMSG-check-017: 157251405|UHIL19PA38_ESA_OUT04.csd.disa.mil X-EEMSG-Attachment-filename: smime.p7s X-EEMSG-Attachment-filesize: 5531 X-IronPort-AV: E=Sophos;i="5.77,469,1596499200"; d="p7s'?scan'208";a="157251405" Received: from mail.ablndc.navy.mil (HELO SABLPIABSF02.iecs.abl.navy.mil) ([205.73.236.136]) by UHIL19PA38.eemsg.mail.mil with ESMTP/TLS/DHE-RSA-AES256-SHA256; 11 Nov 2020 15:25:36 +0000 X-ASG-Debug-ID: 1605108335-05a9d11a833183a0001-JbYmij Received: from SNSLCVWEXCH01.abl.cda.navy.mil (snslcvwexch01.abl.cda.navy.mil [10.90.10.2]) by SABLPIABSF02.iecs.abl.navy.mil with ESMTP id I1mFCSswKoEmC5QQ (version=TLSv1.2 cipher=ECDHE-RSA-AES256-SHA384 bits=256 verify=NO); Wed, 11 Nov 2020 10:25:35 -0500 (EST) X-Barracuda-Envelope-From: donald.freeman.ctr@ablcda.navy.mil X-ASG-Whitelist: Sender Received: from SNSLCVWEXCH02.abl.cda.navy.mil ([10.90.10.3]) by SNSLCVWEXCH01.abl.cda.navy.mil ([10.90.10.2]) with mapi id 14.03.0487.000; Wed, 11 Nov 2020 10:25:35 -0500 From: "Freeman, Donald G. CTR" To: Andre Maasikas CC: "list, oracle" Subject: RE: [Non-DoD Source] Re: DBA Team Communications Thread-Topic: [Non-DoD Source] Re: DBA Team Communications X-ASG-Orig-Subj: RE: [Non-DoD Source] Re: DBA Team Communications Date: Wed, 11 Nov 2020 15:25:35 +0000 Message-ID: <85D44D05C4C24C40AFDED6C1FC0E1BDF017BEE3200@SNSLCVWEXCH02.abl.cda.navy.mil> References: <85D44D05C4C24C40AFDED6C1FC0E1BDF017BEE222A@SNSLCVWEXCH02.abl.cda.navy.mil> In-Reply-To: Accept-Language: en-US Content-Language: en-US X-MS-Has-Attach: yes X-MS-TNEF-Correlator: x-originating-ip: [172.16.14.109] Content-Type: multipart/signed; protocol="application/x-pkcs7-signature"; micalg=SHA1; boundary="----=_NextPart_000_0681_01D6B814.F5E46110" MIME-Version: 1.0 X-Barracuda-Connect: snslcvwexch01.abl.cda.navy.mil[10.90.10.2] X-Barracuda-Start-Time: 1605108335 X-Barracuda-Encrypted: ECDHE-RSA-AES256-SHA384 X-Barracuda-URL: https://10.2.1.9:443/cgi-mod/mark.cgi X-Barracuda-BRTS-Status: 1 X-Barracuda-Scan-Msg-Size: 6513 X-archive-position: 78081 X-ecartis-version: Ecartis v1.0.0 Sender: oracle-l-bounce@freelists.org Errors-to: oracle-l-bounce@freelists.org X-original-sender: donald.freeman.ctr@ablcda.navy.mil Precedence: normal Reply-To: donald.freeman.ctr@ablcda.navy.mil List-Help: List-Unsubscribe: List-software: Ecartis version 1.0.0 List-Id: oracle-l X-List-ID: oracle-l List-Subscribe: List-Owner: List-post: List-Archive: X-list: oracle-l ------=_NextPart_000_0681_01D6B814.F5E46110 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable We hire a lot of DBA's based on resumes and a few minutes conversation, = and we hire people from all kinds of cultural traditions. I think the = key trait I'm looking for is good judgement. A lot of what we do is = scary. You have to be able to overcome fear and paralysis of doing the = wrong thing and not be such a risk-taker that you're a danger to the = enterprise. That being said, people don't tell the *entire* truth on = their resumes. Now the stage is set for the communication problem. I = make a small assignment to unlock an account or write a simple shell = script. I hear crickets. I get suspicious. Some people cannot admit = they don't know how to do something. They get defensive and ashamed. I = can't fire everybody who disappoints me in some way I need to train = and bring my DBA up to speed. It's easier when they are honest I do = hire noobs. I just want to know they are noobs when I get them. Essentially what you are saying below is, "I already know how to = communicate" and would be offended if somebody thought you didn't. = The very fact that you responded to this tell us something about you = (good :D). Well, some people don't communicate well. As a manager I = need to know what you are working on so I can either give you more of it = or take some away if you are flagging. I have never personally met most = of the people who work for me in this brave new world. I get that you = don't want to be bugged by the kind of manager who requires constant = handholding. I don't do that. I think I have a pretty light touch = for people who are self-starters and work well independently. I get a = four line status report once a day. I do require people to check into = chat when they start work so that I know they are alive. Otherwise I = manage through incident tickets or change requests. =20 Our fairly large organization of 300 or so people seems to be = functioning well having moved to nearly 100% remote work. I = don=E2=80=99t think we've ever been more efficient. You have to learn = how to do that. =20 Donald Freeman Database Administrator Imagine One Technology & Management, Ltd. Robin Hood Road (RHR) Facility, Norfolk, VA 23513 Telephone: (757)-852-7724 Commercial Telephone: (717)-497-1037 Mobile Telephone: (757)-852-7777 PMO-IT Help Desk donald.freeman.ctr@ablcda.navy.mil -----Original Message----- From: Andre Maasikas =20 Sent: Wednesday, November 11, 2020 4:04 AM To: Freeman, Donald G. CTR Cc: list, oracle Subject: [Non-DoD Source] Re: DBA Team Communications On Tue, Nov 10, 2020 at 5:17 PM Freeman, Donald G. CTR = wrote: > > Haven't contributed anything in a long time. I had to send this to = my team > this morning and thought it may be useful for other dba team leaders. Apologise for the personal style of this message, this is not directed = to YOU personally, as english is not my native language i don't exactly = know how it may sound :) just provides my views. As people are different, have different personalities and communication = skills: > > Rule 1 > If I ask you to do, look at, provide, review, fix, report, respond,=20 > create, delete, or move something in an email or other communication=20 > respond, with an affirmation that you have received the direction. > > Answer, OK, Got It, Roger, Will Do or something indicating you have=20 > received the communication. Because when you don't do that I am left=20 > wondering if you got it. I don't want to wonder. It makes my head=20 > hurt and forces me to ask you again, "Did you get that?" That's = inefficient. I consider email nearly 100% reliable transport and view such responses = as spam. I'm a grown-up and if I'm told something - i do it or provide = reasoning/suggestions if i don't. I can see if feedback is needed if i finish the task(e.g to communicate = back to customer/other team) Last time when I was needed to reiterate = something was in child care or maybe middle school. I also do not work to make YOU comfortable or to be a slave to you if = that was implied, I work 9 to 5 to support my family. If you feel that your team is unreliable or doesn't make you feel good = maybe HR can help, in the end you don't _have_to work together. I personally have no trouble following-up if needed. But then again, I don't work in a field where miscommunication can cause = people's lives. > Rule 2 > If I ask you more than one thing in an email then in your response > answer all the questions, not just the first one. Take as many = emails as you > like, but answer all the questions so I don't have to circle back and = > ask you again. granted, sure, but have no trouble following up. > Rule 3 > If it's important, I'll put in a ticket. Then nobody has to remember=20 > because the ticket won't go away by itself. Your choice, if it's important I expect to talk to me personally or in a = meeting. Then we can be sure that everybody understands what needs to be = done, when, and has the resources needed for the task. I have another page of thoughts about usual "tickets" for maybe another = time:) > Rule 4 > Be thoughtful in dropping people off an email thread. When I send an=20 > email with a distro list to you carefully consider before you turn a = public > communication into a private one. I know you don't know all these = people and > are nervous about being judged by a bunch of random people on an=20 > email. I generally don't lard up emails with people who don't have a=20 > need to know about the subject. > > If you turn it into a private one and give me information that=20 > everyone needs to know then I have to send ANOTHER email to the same = list of > people to communicate your thoughts. So, if you have questions you = don't > want to viewed by all then call me on the phone or send me a chat. =20 > Or, you can decline to answer it to everybody and say something like, = > "I'd like to take this off-line before I answer" or, "I'll call you," = =20 > but don't break the chain. Got it? Ok, but again, if there are no company/team rules for this - I'm a = grownup and perfectly capable of judging myself whom I communicate with. = If i write an email this is MY message/communication and I decide to = whom i speak to, e.g If i feel you included 10 managers in the CC to = show that"you work" and left team members who might benefit from the = information out I don't hesitate to drop the CC and add people. 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