Re: Reluctantly had to put this on an Oracle Satisfaction Survey

From: Purav Chovatia <puravc_at_gmail.com>
Date: Fri, 15 Feb 2013 19:57:21 +0530
Message-ID: <CADrzpjE5PS=_hGJvcW_g8QaKoeFBk8Wz6q5iW3wAtsfwg58EKw_at_mail.gmail.com>



I would agree with you on quality of technical support but last week requested a download SR and it was very prompt. thanks

On Thu, Feb 14, 2013 at 4:34 PM, Howard Latham <howard.latham_at_gmail.com>wrote:

> BACKGROUND.
> I requested 11.1 download on a SR
>
> MY COMMENT TO ORACLE
>
> 3 days to make a link available!
> We used to be able to just go and download what we need,
> I had a 2 day upgrade window and had to use another release I already had
> downloaded.
> This is a pattern. ALL THE SRS I HAVE RAISED IN THE LAST 2 YEARS
> HAVE BEEN RESOLVED BY WORKAROUNDS BY US.
> Oracle used to have very good tech support. Where has it gone?
>
> And for the FIRST TIME in 30 years I had to say I wouldn#t recommend
> Oracle.
> Sad Day!
>
> --
> Howard A. Latham
>
>
> --
> http://www.freelists.org/webpage/oracle-l
>
>
>

--
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Received on Fri Feb 15 2013 - 15:27:21 CET

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