Re: Exadata patching + Oracle support
Date: Wed, 9 Jan 2013 06:20:03 -0800 (PST)
Message-ID: <1357741203.23575.YahooMailNeo_at_web126104.mail.ne1.yahoo.com>
read the documentation for yourself.
http://www.oracle.com/us/support/library/oracle-platinum-services-ds-1653256.pdf
Extreme Support Value
Oracle Platinum Services is a special entitlement available to Oracle Premier Support customers running certified configurations on Oracle engineered systems. It gives customers the power to access even more valuable support services under their existing support agreement without paying extra. In addition to receiving the complete support essentials with Oracle Premier Support, qualifying Oracle Platinum Services customers also receive:
• 24/7 Oracle remote fault monitoring • Industry-leading response and restore times • 5-Minute Fault Notification • 15-Minute Restoration or Escalation to Development • 30-Minute Joint Debugging with Development • Patch deployments four times per year
The scope of that is spelled out in greater detail in another document referenced below:
Patch Deployment:
Oracle Platinum Services also includes quarterly patching services in which Oracle applies the Quarterly Full Stack Download Patch (QDP) for Engineered Systems to covered systems four times per year via the Oracle Advanced Support Gateway. We work collaboratively with customers to assess, analyze, plan and deploy updates and patches to mitigate risks and complications. Through this continuous improvement, customers can experience greater system performance, availability, and security. Frequent updates also enable rapid adoption of Oracle product enhancements, including powerful new features and functionality that can quickly be put to work for the business.
To view a list of Certified Platinum Configurations, the programs that will be patched, and the scope of the remote patching deployment, please visit us online at http://www.oracle.com/us/support/library/remote-quarterly-patching-scope-1652890.pdf
From: "Stephens, Chris" <Chris.Stephens_at_adm.com> To: "'oracle-l_at_freelists.org'" <oracle-l_at_freelists.org> Sent: Wednesday, January 9, 2013 8:57 AM Subject: Exadata patching + Oracle support
Would anyone care to comment on the fact that Oracle sales folks are saying that Exadata patching is included in the purchase price of Exadata appliances + support vs. the "patch madness" I keep hearing about? Management is under the impression that Oracle would handle all patching if Exadata is brought into the datacenter. That's what Oracle seems to be claiming but I'm skeptical.
Thanks,
Chris
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Received on Wed Jan 09 2013 - 15:20:03 CET