RE: Do you ask the question: How do I work with Oracle Support....?
From: Goulet, Richard <Richard.Goulet_at_parexel.com>
Date: Tue, 12 Apr 2011 15:47:06 -0400
Message-ID: <6B0D50B70F12BD41B5A67F14F5AA887F0FD678B8_at_us-bos-mx022.na.pxl.int>
"Poor experiences: Several of these: spend 1-2 hours carefully documenting a problem,
and then get a phone call asking to explain what was wrong. I can't tell you how many
times I have been asked a question that was clearly shown in the uploaded documentation.
(This is not just an Oracle problem, but an industry problem - seen it elsewhere as well)"
Date: Tue, 12 Apr 2011 15:47:06 -0400
Message-ID: <6B0D50B70F12BD41B5A67F14F5AA887F0FD678B8_at_us-bos-mx022.na.pxl.int>
"Poor experiences: Several of these: spend 1-2 hours carefully documenting a problem,
and then get a phone call asking to explain what was wrong. I can't tell you how many
times I have been asked a question that was clearly shown in the uploaded documentation.
(This is not just an Oracle problem, but an industry problem - seen it elsewhere as well)"
Ditto, especially prevalent with SAP and PeopleSoft (before Oracle acquired them). As I said, it's a love-hate relationship.
Dick Goulet
Senior Oracle DBA/NA Team Leader
-- http://www.freelists.org/webpage/oracle-lReceived on Tue Apr 12 2011 - 14:47:06 CDT