RE: Do you ask the question: How do I work with Oracle Support....?

From: Goulet, Richard <>
Date: Tue, 12 Apr 2011 15:47:06 -0400
Message-ID: <>

"Poor experiences: Several of these: spend 1-2 hours carefully documenting a problem,
and then get a phone call asking to explain what was wrong. I can't tell you how many
times I have been asked a question that was clearly shown in the uploaded documentation.
(This is not just an Oracle problem, but an industry problem - seen it elsewhere as well)"  

Ditto, especially prevalent with SAP and PeopleSoft (before Oracle acquired them). As I said, it's a love-hate relationship.  

Dick Goulet
Senior Oracle DBA/NA Team Leader  

Received on Tue Apr 12 2011 - 14:47:06 CDT

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